Service manual

SC TABLE 30 July, 2001
4-28
SC No. Item Definition Possible Cause
Related
SCs
Troubleshooting Procedure Type
SC 819
Fatal error
[696E] Process error System completely down
[766D] Memory error Unexpected system memory
size
• Defective RAM DIMM
• Defective ROM DIMM
• Defective controller
• Software error
1. Turn the main switch off and on.
2. Check and/or replace the RAM DIMM.
3. Check and/or replace the ROM
DIMM.
4. Replace the controller.
5. See NOTE at the end of the SC
table.
CTL
SC820 Self-diagnostics error: CPU [XXXX]: Detailed error code
[0001]
to
[06FF]
CPU error
• System firmware
problem
• Defective controller
1. Turn the main switch off and on.
2. Reinstall the controller system
firmware.
3. Replace the controller.
When the problem cannot be fixed with
the above procedure, the following
information displayed on the screen
needs to be fed back to a technical
support center.
• SC code
• Detailed error code
• Program address
CTL
[0702]
[0709]
[070A]
CPU/Memory
Error
During the self-diagnostic, the
controller CPU detects an
error. There are 47 types of
error code (0001 to 4005)
depending on the cause of the
error. The CPU detects an
error and displays the specific
error code with the program
address where the error
occurs).
• System firmware
problem
• Defective RAM-DIMM
• Defective controller
1. Turn the main switch off and on.
2. Reinstall the controller system
software.
3. Replace the RAM-DIMM.
4. Replace the controller.
CTL
[0801]
to
[4005]
CPU error Same as [0001] CTL