Service manual

SC TABLE
G130/G131 4-42 SM
SC No. Item Definition Possible Cause
Related
SCs
Troubleshooting Procedure Type
SC 998 Application
start error
No applications start within 60
seconds after the power is
turned on.
• Loose connection of
RAM-DIMM, ROM-
DIMM
• Defective controller
• Software problem
1. Turn the main switch off and on.
2. Check if the RAM-DIMM and ROM-
DIMM are correctly connected.
3. Reinstall the controller system
firmware.
4. Replace the controller.
CTL
NOTE 1: If a problem always occurs in a specific condition (for example. printer driver setting, image file), the problem may be caused by a software
error. In this case, the following data and information needs to be sent back to your product specialist.
• Symptom / Possible Causes / Action taken
• Summary sheet (SP mode “Service SP”, SP1-004 [Print
Summary])
• SMC - All (SP5-990-001)
• SMC - Logging (SP5-990-004)
• Printer driver settings used when the problem occurs
• All data displayed on the screen (SC code, error code, and program
address where the problem is logged.)
• Image file which causes the problem, if possible