Warranty

LIMITED WARRANTY
For the RICHMOND
®
Residential Gas or Electric Water Heater Models
listed on the front of this document.
GENERAL
This Limited Warranty is only available to the original owner of this water heater. It is not transferable.
The Richmond
®
Water Heater Operation of Rheem Manufacturing Company (Richmond
®
) warrants this
water heater, and its component parts, to be free from defects in materials and workmanship, under
normal use and service, for the Applicable Warranty Period. At its option, Richmond
®
will repair or replace
the defective water heater, or defective component part(s), in accordance with the terms of this Limited
Warranty, if it fails in normal use and service during the Applicable Warranty Period. The replacement
water heater must be a Richmond
®
model. The replacement component part(s) must be Richmond
®
authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the
original unit’s Applicable Warranty Period.
EFFECTIVE DATE
The Effective Date of warranty coverage (or beginning of the Applicable Warranty Periods) is the date of
installation or the date of purchase of the water heater (whichever came first) if properly documented.
Otherwise, it is the date of manufacture of the water heater plus thirty (30) days.
APPLICABLE WARRANTY PERIODS
The Applicable Warranty Periods are six (6) years from the Effective Date for the water heater’s tank and
the component parts, if the water heater is installed in a single-family dwelling. If the water heater is
installed anywhere other than a single-family dwelling, the Applicable Warranty Periods will be limited to
one (1) year from the Effective Date.
WARRANTY EXCLUSIONS
This Limited Warranty will not cover:
a) Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the
water heater installation into compliance with local building codes and regulations.
b) Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with
applicable building codes/ordinances or good plumbing and electrical trade practices.
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and
maintain the water heater in accordance with the manufacturer’s instructions provided.
d) Performance problems caused by improper sizing of the water heater or (pertaining to gas models) the
gas supply line, the venting connection, or combustion air openings or (pertaining to electric models)
electric service voltage, wiring, or fusing.
e) Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP
gas to natural gas fuel source.
f) Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed
or with modified, altered, or unapproved parts installed.
g) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God,
and the like.
h) Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
i) Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially
empty, tank (also known as “dry firing”).
j) Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the
maximum setting of the operating, or high limit, control.
k) Tank failures caused by operating the water heater when it is not supplied with potable water, free to
circulate at all times.
l) Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater
than those shown on the rating label.
m)Damages, malfunctions, or failures resulting from the use of any attachment, including any energy
saving device, not authorized by Richmond.
n) Units installed outside the fifty states (and the District of Columbia) of the United States of America.
o) Units moved from the original installation location.
p) Units that have had their rating labels removed. A water heater should not be operated if the rating
label is removed.
LABOR, SHIPPING, AND PROCESSING COSTS
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or
removal and disposal of the failed water heater, or defective component part(s). All such expenses are your
responsibility.
Richmond will pay the transport
ation costs for an “in-warranty” replacement water heater, or “in-warranty”
replacement component part(s), to a convenient delivery point (selected by Richmond) near the place the
original water heater, or original component part(s) is located: such as a local Richmond water heater
retailer. You must pay any local freight charges, including the cost of returning the failed water heater, or
defective component part(s), to a convenient shipping location (selected by Richmond): such as a local
Richmond water heater retailer.
Richmond does not authorize, recommend, or receive any benefit from any claims processing or similar
fees charged by others to process warranty claims for any Richmond water heater, or component part(s).
Richmond will not reimburse any party for these, or any other, fees not specifically covered in this Limited
Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-
warranty” (that is, within the Applicable Warranty Period). You can determine your unit’s warranty status by
obtaining the complete model number, the complete serial number, and the date of installation or date of
purchase of your water heater (whichever came first) and then accessing the “Warranty Verification”
information on the Rheem Water Heater Division’s website (www.rheem.com) or contacting the Richmond
Claims Department (telephone [phone]) during normal business hours to determine if the
Applicable Warranty Period has expired.
If your water heater is “in-warranty”, refer to the Use and Care Manual that accompanied it or contact the
Richmond Technical Service Department (by telephone at [phone] or via our website –
www
.rheem.com) to obtain the information you need to repair or replace your defective unit. You may also
select a plumber, or mechanical contractor, from your local Yellow Pages to assist you – at your expense. Be
prepared to provide the plumber, mechanical contractor, or Richmond Technical Service person you call with
the complete model number, the complete serial number, and the date of installation or date of purchase of
your water heater (whichever came first) in addition to an explanation of your water heater problem.
If an exact replacement is not available, you will receive the current model of your Richmond water heater,
or component part(s), or a replacement unit with comparable operating features. If government regulations
or industry certification or similar standards require the replacement water heater, or replacement
component part(s), to have features not found in the defective water heater, or the defective component
part(s), you will be charged for the difference in price represented by those required features. If you pay the
price difference for those required features and/or to upgrade the size and/or other features available on a
replacement new water heater, you will also receive a complete new Limited Warranty (with the full
Applicable Warranty Period) for the replacement new water heater.
Richmond reserves the right to inspect, or require the return of, the failed water heater, or defective compo-
nent part(s). Each “in-warranty” failure water heater must be made available to Richmond (with the rating
label and all the component parts intact) in exchange for the replacement water heater. Each defective “in-
warranty” component part to be replaced must be returned to Richmond in exchange for the replacement
component part.
Warranty compensation is subject to verification of “in-warranty” coverage by Richmond Claims Department
personnel.
•
To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Richmond
(or a local Richmond retailer) with: (at Richmond’s option) either the failed water heater (with the rating
label and all the component parts intact) or the complete original rating label (photocopies will not be
acceptable) removed from the failed water heater; the complete model number and the complete serial
number of the Richmond water heater that replaced the failed unit; and the date the original water heater
failed. You may also be required to provide documentary proof of the date of installation or the date of
purchase of the failed water heater (whichever came first) to establish its “in-warranty” status.
•
To receive warranty compensation for an “in-warranty” defective component part, you must provide
Richmond (or a local Richmond retailer) with: the defective component part; the complete model number
and the complete serial number of the Richmond water heater from which the defective component part
was removed; and, the date the defective component part failed. You may also be required to provide
documentary proof of the date of installation or date of purchase (whichever came first) of the Richmond
water heater from which the defective part was removed - or the date of purchase of the part (if it was
purchased separately) – to establish the “in-warranty” status of the defective component part.
Warranty claim documentation should be mailed promptly to Richmond Water Heaters, Claims
Department, 2600 Gunter Park Drive East, Montgomery, Alabama 36109.
(CONTINUED ON REVERSE)