User Manual
90 M-Class
If experiencing this problem…
Try this solution…
Mi ssing inf ormation in the p rint ed
label:
• Check the label format for character placement outside the dimensions of the label; all
row/column values must allow en ough space for the height/length of th e char acters and
bar codes to be prin ted within th e format size.
• The available memory may have been exceeded by the memory requirement of the
label format. Try reducing the memory allocated to either the internal module or
scaleable font caches; non-display printers see Section 4.5.2, display printers see
Sect i on 5. 1. 5
• If using serial communications, en sure that the interface cable meets the requirements
found in Section 3. 1. 2.
M issing print on left or right si de
of the la bel:
Information may be formatted outside the label dimensions. Check your software
program label size. For display printers also check the values in the menu for Print
Control / Column Offset and Print Control / Custom Adjustments / Column Offset; see
Sect i on 5. 1. 3.
No p ower ( all indicator lights ar e
‘Off”):
• Verify that th e AC power cor d con n ection h as been made at both the outlet and the
printer; also, ensure the power switch is ‘On’.
• Verify that the AC outlet is functioning, or try moving the printer to another AC circuit.
• The AC cor d m a y be da m aged; replace it.
• The line fuse may be blown; call for ser vice.
Nothing is printi ng ( labels adva nce
norma lly, but no ima ge is
p
rinted):
E xamine the us e d ri bbon for a n image:
If there is an image on the used ribbon:
Veri fy that the ri bbon wa s prop e rly loade d p e r Se c tion 3.4.
If proper ly loaded, th e wrong coating con figuration was used. (To verify the inked side,
pr es s th e a dh esi ve backin g of a la bel aga in st th e r i bbon s ur face. In k will only lift from
the coated side of the ribbon.) Clean the printhead (see Section 6.1); then replace the
ribbon with the correct typ e for the pri nter, Sec tion 3.4.
If there is no image on the used ribbon:
• Print an y Internal Test Label; non-display printe rs see Secti on 4. 8, display printers see
Section 5.3. If an image printed, then check the protocol and port settings for both the
printer an d host. These must match.
• The heat setting may be too low. Make an adjustment in the software program or
thr ough th e Front Panel.
• The me dia/ribbon combinati on m ay be incorrect. Cont act a M e dia Re pres e nt at ive .
• The printhead or printhead cable(s) may be loose; power ‘Off’ the printer then
reconnect.