Operator’s Manual
Copyright Information: CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.
Agency Compliance and Approvals: UL60950-1; 1st Edition, 2006-07-07 CSA C22.2 No. 60950-1-03 1st Edition; 2006-07 EN60950-1 (2001) 1st Edition IEC60950-1 (2001) 1st Edition As an Energy Star Partner, the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency.
Contents 1 Getting Started 1.1 Introduction....................................................................... 1 1.2 Unpacking ......................................................................... 1 2 Printer Setup 2.1 2.2 2.3 2.4 3 Printer Connections............................................................. 3 Loading Media .................................................................... 5 Media Sensor Adjustment .................................................... 7 Loading Ribbon ....
5 Maintenance and Adjustments 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 6 Cleaning Intervals............................................................... 45 Cleaning the Printhead ........................................................ 46 Media Width Adjustment...................................................... 48 Printhead Burn Line Adjustment............................................ 49 Printhead Pressure Adjustment ............................................. 50 Printhead Replacement...............
1 Getting Started 1 1..1 1 IIn nttrro od du uccttiio on n Congratulations on your M-Class Mark II printer purchase. The M-Class Mark II printer family, hereafter referred to as ‘the printer’, blends the rugged durability of die-cast construction with state-of-the-art electronics and user-friendly features to redefine the standard in industrial thermal printers.
2 Chapter 1 – Getting Started
2 Printer Setup 2 2..1 1 P Prriin ntte err C Co on nn ne eccttiio on nss Power Connection ; Before connecting the AC Power Cord or interface cables to the printer, ensure the Power On/Off Switch is in the ‘Off’ position. 1. Place the printer on a firm, level surface. 2. Ensure that the Power Switch on the Printer is in the ‘Off’ position. 3. Connect the AC Power Cord to the receptacle on the back of the Printer, and then plug the AC Power Cord into a properly grounded outlet.
Interface Connection The printer can be connected to the host via the parallel, USB, serial, or optional network interface. The printer will automatically connect to the first port that delivers valid data. Once established, the printer’s power must be cycled ‘Off’ and ‘On’ to change an interface connection. A couple of Optional Ethernet Print Server (wired and wireless) are available.
2 2..2 2 LLo oa ad diin ng gM Me ed diia a Load media into the printer as follows: 1. Open the media cover and lower the Media Hub Guide and Media Guide. 2. Press in on the Printhead Latch and raise the Printhead Assembly. n o p Printhead Latch Media Guide Media Hub Guide 3. Slide the Roll Media onto the Media Hub and raise the Media Hub Guide. The Media Hub Guide should be pushed inward so that it is just touching the Roll Media. 4. Route the Media through the printer as shown.
5. Close the Printhead Assembly and press down until it locks into place. 6. Close the cover and press the proper tracking. FEED button several times to position the media and ensure n Printhead Assembly If the printer does not correctly sense the top of each label, it may be necessary to calibrate the printer. See section 3.5 Media Calibration. ; 6 The printer is factory set to use 4-inch media (and ribbon, if thermal transfer equipped).
2 2..3 3 M Me ed diia aS Se en nsso orr A Ad djju ussttm me en ntt The Media Sensor needs to be positioned so that the printer can detect the presence of media and the top-of-form (except for continuous stock, where the TOF is set through the front panel. To adjust: 1. With media loaded, as described in Section 2.2, grasp the Slide Tab and move the Sensor Eye Mark into position over media according to the table below. 2. If loading media, return to the media loading instructions.
2 2..4 4 LLo oa ad diin ng gR Riib bb bo on n Ribbon is required with thermal transfer media. It is recommended that the width of the ribbon be slightly wider than the media being used. The printer can use either ribbons with the ‘coating side in’ or ribbons with the ‘coating side out’. To load: ; 1. Using a ribbon that is slightly wider than your media (and liner, if any) will help protect against printhead wear. Open the media cover. Press in on the Printhead Latch and raise the printhead assembly.
3. 4. Route the ribbon under the Ribbon Idler and then out the front of the printer approximately 12 inches. n o p Ribbon Roll n Printhead Assembly Ribbon Supply Hub Ribbon Idler Close the Printhead Assembly and press down until it locks into place.
5. Route the ribbon up and then around to the Ribbon Take-Up Hub, winding it several times in a clockwise direction to secure it in place. n 6. Ribbon Take-up Hub Close the cover and press the Feed button several times to position the ribbon and ensure proper tracking. 7. The ‘Media Type’ setting within the printer’s setup must be set to ‘Thermal Transfer’ to print using a ribbon. This can be accomplished with the DMXConfig Utility, (see section 3.
Ribbon Routing (Coated Side In & Coated Side Out) ; Directional Arrows near the Ribbon Supply Hub indicate the correct ribbon route. Ribbon types are available with the ink (coating) layer wound ‘in’ or ‘out’. Ensure the inked side of the ribbon faces the media and NOT the printhead.
12 Chapter 2 - Printer Setup
3 Printer Operation 3 3..1 errss)) 1 F Frro on ntt P Pa an ne ell ((N No on n--D Diissp plla ay yP Prriin ntte The Front Panel consists of three indicator lights and three function buttons. The functions of these lights and controls are listed in the following sections. Non-display printers can be configured using the DMXConfig Utility (see section 3.4). The printer can also be configured using the Paper Menu Setup, (see Appendix C) for users that do not have a host connection available. 3.1.
3.1.2 Buttons The three buttons, PAUSE , FEED , and CANCEL perform different functions based on the printer’s operational mode. Ready Mode Functions These functions can be performed at any time when the printer is at idle.
3 3..2 2 F Frro on ntt P Pa an ne ell ((D Diissp plla ay yP Prriin ntte errss)) The Control Panel is an event-driven interface composed of a graphic display and keyboard. In addition to providing current printer information, the mode-dependent panel allows the items in the Main Display Area and the keyboard functions to change as operational events require. Icons & Indicators The icons are graphics that appear in the ‘Printer Status Line’ area of the display.
3 3..3 3 W Wiin nd do ow wss D Drriiv ve err The Windows driver is located on the Accessories CD-Rom included with your printer. For the latest version please visit our web site at www.datamaxcorp.com. Installing the Windows Driver: Place the Accessories CD-Rom included with your printer into your computers CD-Rom drive. Once the CD-Rom starts, select "Install Windows Driver" from the main menu and follow the instructions on the screen to install. When prompted, select your printer from the list, (i.e.
Important Notes: The Windows driver functions the same as any other Windows printer. A built in help file is available for complete information on all settings, however there are some important settings that should be observed for trouble free printing. Page Setup Tab: Stock Options Tab: Print Speed & Printhead Temperature It is important that the Stock setting matches the size of the label you are using. If you cannot find a match for your label click 'New' and enter the dimensions of your label.
3 3..4 DM 4 P MX XC Prriin Co on nffiig ntte err C g)) Co on nffiig gu urra attiio on nU Uttiilliitty y ((D DMXConfig (located on the Accessories CD-ROM) is a windows based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computers serial and parallel connection.
3 3..5 5 M Me ed diia aC Ca alliib brra attiio on n 3.5.1 Quick Calibration Quick Calibration should be performed as part of the media loading routine to fine-tune the sensing parameters. ; (1) This calibration is not necessary when using continuous stock. (2) Media containing large gaps may require a change in the PAPER OUT DISTANCE before proceeding. Calibrate the printer as follows: 1. Ensure that the printer is ON and in an idle state (i.e.
3.5.2 Standard Calibration The Standard Calibration can be performed using the DMXConfig Utility, (see section 3.4 for more information on DMXConfig) and using the front panel buttons (see Appendix C for more information). On display equipped printers the Standard Calibration routine can also be initiated via the printer’s menu, see section 4.5. Once you have installed the DMXConfig utility and the printer is properly loaded with media: 1. Connect the host to the printer with a serial or parallel cable.
7. The Calibration Wizard will now prompt you to ‘Load Backing’. Peel off a few labels and position the backing material in the media sensor. Close the printhead and click “OK”. 8. The Calibration Wizard will now prompt you to ‘Remove Stock’. Remove all media and backing from the printer. Close the printhead and click “OK”. 9. The Calibration Wizard will now respond with ‘Passed Calibration’, click “OK” Reinstall the media in the printer.
22 Chapter 3 - Printer Operation
4 Menu System 4 4..1 On nlly 1 M y)) Me en nu uS Sy ysstte em m ((D Diissp plla ay yP Prriin ntte errss O The Menu System contains three primary branches, each with a differing level of access to secondary menus or functions: The User Menu accesses basic printer settings and functions; The Advanced Menu accesses all operational settings, functions, and diagnostics; and, The Test Menu accesses a menu of test, user-defined, and previous label printing functions.
4 4..2 2 T Th he eU Usse err M Me en nu u The User Menu contains basic selections in these menus: Media Settings Print Control Printer Options System Settings (1) Some setting changes will only become effective (and saved) after selecting YES at the Save Changes prompt. ; (2) Labeling software may, in some cases, override the printer menu settings; see Advanced Menu for details. 4 4..
4 4..4 4 T Th he eT Te esstt M Me en nu u The Test Menu contains test and informational label selections: Print Quality Label Ribbon Test Label Test Label Validation Label Print Configuration Print Last Label User Defined Label Internally generated, these labels are printed at pre-selected media type, speed, and heat settings. Changes to these print settings can be made via the Menu System or through host commands.
DISPLAYED ITEM ITEM DESCRIPTION MEDIA TYPE Selects the method used to print labels and should be set according to the type of media being used, where: Sets use for media that is heat reactive to produce an image. DIRECT THERMAL THERMAL TRANSFER SENSOR TYPE GAP CONTINUOUS REFLECTIVE LABEL LENGTH 04.00 MAXIMUM LABEL LENGTH 16.00 ; x.xx RIBBON LOW OPTIONS RIBBON LOW DIAMETER 1.38 PAUSE ON RIBBON LOW ENABLE 26 Sets the distance (0 - 99.
SENSOR CALIBRATION PERFORM CALIBRATION ADVANCED ENTRY PAPER SENSOR LEVEL REFL PAPER LEVEL GAP SENSOR LEVEL MARK SENSOR LEVEL EMPTY SENSOR LEVEL TRAN SENSOR GAIN REFL SENSOR GAIN PRINTHEAD CLEANING CLEAN HEAD SCHEDULE CLEAN HEAD COUNTER RESET COUNTER CLEAN HEAD NOW Selects the method used to calibrate the media sensor, where: Sets the values via internal printer calculations, as described in the STANDARD CALIBRATION procedure.
Print Control The Print Control menu contains printing throughput, offset and custom setup functions: ; Heat Print Speed Feed Speed Reverse Speed * Slew Speed * Row Offset Column Offset Present Distance Custom Adjustments * Items denoted with an asterisk (*) are only accessible through the Advanced Menu.
PRESENT DISTANCE AUTO 0.00 in. ; Sets the label stop position (0 - 4.00 inches) past the start of print position upon output. When subsequent label formats are received, the printer will automatically back up the label to position it at the start of print position, where: Is the default setting (Auto Mode). In Auto Mode, the printer automatically configures this distance according to the positioning requirements of the attached device (i.e., tear bar, cutter, peel & present mechanism, or present sensor).
Printer Options The Printer Options menu contains file-handling, module, and optional equipment settings: ; Modules Present Sensor Cutter RFID Rewinder Items denoted with an asterisk (*) are only accessible through the Advanced Menu; also, certain selections will appear only when equipped with that option.
DELETE FILE * COPY FILE * UNPROTECT MODULE * PRESENT SENSOR MODE AUTO ENABLED DISABLED RETRACT DELAY * (1 - 255 x 10 mS) 070 CUTTER MODE AUTO ENABLED DISABLED CUT BEHIND Selects from the list of available files for deleting. (See File Handling Messages.) Selects from the list of available files for copying, prompting you for the destination module before execution. (See File Handling Messages.
DSFID VALUE DSFID LOCK EAS VALUE AUDIO INDICATOR ERASE ON FAULT UHF SETTINGS * TAG TYPE TAG DATA SIZE POWER ADJUST KILL CODE ACCESS CODE GEN 2 LOCK ACTION LOCK AFTER WRITE * ENABLED DISABLED RETRY ATTEMPTS * (0 - 9) 3 PERFORM CALIBRATION * YES NO SET DEFAULTS * Data Storage Format Identifier (00 - FF), where 00 is the default value. Data Storage Format Identifier lock (ENABLED / DISABLED), where DISABLED is the default setting.
System Settings The System Settings menu contains label formatting, operation, and control functions: ; Menu Mode Configuration File Internal Module D * Default Module * Scaleable Font Cache * Single Byte Symbols * Double Byte Symbols * Time And Date Media Counters * Print Configuration * Configuration Level * Set Factory Defaults * Format Attributes * Label Rotation Imaging Mode * Pause Mode * Peel Mode * Security * Units Of Measure * Input Mode
INTERNAL MODULE D 1088 DEFAULT MODULE D G ; The available modules may vary depending upon printer model and options. SCALEABLE FONT CACHE 0511 KBytes ; Configures the number of 1KB blocks (100 - 5120) allocated for the scaleable font engine, where: Is the Default Setting. The available memory may vary depending upon printer model and options.
DOUBLE BYTE SYMBOLS JIS SHIFT JIS EUC UNICODE GB BIG 5 ; Selects the optional ILPC code page used to print double byte fonts, where: Japanese Industry Standard Shift Japanese Industry Standard Extended UNIX Code Unicode (including Korean) Government Bureau Industry Standard; Chinese (PRC) Taiwan encoded Reference the Class Series Programmer’s Manual for the code page symbol set details.
SET FACTORY DEFAULTS FORMAT ATTRIBUTES TRANSPARENT XOR Intersecting text, images, and bar codes will not be printed, for example: OPAQUE (Default Setting) Intersecting text, images, and bar codes will be printed by obliterating those formatted first, for example: LABEL ROTATION ENABLED DISABLED IMAGING MODE MULTIPLE LABEL SINGLE LABEL PAUSE MODE ENABLED DISABLED PEEL MODE ENABLED DISABLED SECURITY SELECT SECURITY DISABLED SECURE MENU MENU AND TEST ADVANCED MENU MODIFY PASSWORD ; 36 Returns the prin
UNITS OF MEASURE IMPERIAL METRIC INPUT MODE DPL LINE PL-Z DPL EMULATION STANDARD ALLEGRO PRODIGY PLUS PRODIGY Exceptions: Sets the measurement standard used, where: Gives length and counter information in inches. (Default Setting) Gives length information in millimeters and counter information in centimeters. Defines the type of processing that will occur when data is received, where: Datamax programming language processing will be used.
COLUMN EMULATION Allows the column dots per inch to be adjusted (153 - 203 dots), so that numbers smaller than the printhead resolution reduce the printed output from right to left, where: XXX Dots ROW EMULATION XXX Dots SOP EMULATION DISABLED 110 (PRODPLUS) 220 (ALLEGRO) 250 (PRODIGY) ; Allows label positioning commands to function with backward compatibility when printing label formats designed for legacy models, where: Produces the natural start of print position.
FAULT HANDLING LEVEL NO REPRINT STANDARD VOID AND RETRY Determines the intervention required and the disposition of the label in process when a fault occurs, where: Selects the user action and the reprint status upon declaration of a fault, where: Printing stops and a fault message is displayed. Following correction of the problem, the FEED Key must be pressed to clear the fault, but the label in process is not reprinted. Printing stops and a fault message is displayed.
Communications The Communications menu contains interface and host control functions: Serial Port A Parallel Port A NIC Adapter (Ethernet) Host Settings The menu selections are defined as follows: DISPLAYED ITEM SERIAL PORT A BAUD RATE 1200 115000 BPS 9600 BPS PROTOCOL BOTH SOFTWARE HARDWARE NONE PARITY NONE ODD EVEN DATA BITS (7 - 8) 8 STOP BITS (1 - 2) 1 PARALLEL PORT A PORT DIRECTION UNIDIRECTIONAL BIDIRECTIONAL ITEM DESCRIPTION Controls the RS-232 communications settings for Serial Port A, wh
IP ADDRESS SUBNET MASK GATEWAY SNMP TRAP DESTINATION IP DISCOVERY ENABLED Specifies the static IP Address of the interface in the standard octet format. Specifies the static Subnet assigned to the interface, for example: 255.255.255.000. Specifies the Gateway Address the interface will use, for example: 010.001.001.001. Specifies the network IP Address where SNMP traps will be sent when SNMP service is installed on your receiver. If zeroed, no traps are sent.
SPEED COMMANDS ENABLED DISABLED TOF SENSING COMMANDS ENABLED DISABLED SYMBOL SET COMMAND ENABLED DISABLED CNTRL-CODES (DATA) ENABLED DISABLED STX-V SW SETTINGS ENABLED DISABLED MAX LENGTH COMMAND ENABLED DISABLED OPTION FEEDBACK Determines the way DPL Print, Feed, Slew, and Reverse commands are handled, where: Processes commands normally. (Default Setting) Ignores DPL speed commands; instead, the speeds are controlled via the menu setting.
Diagnostics The Diagnostics menu contains testing functions and printhead reporting selections: Hex Dump Mode Options Testing Print Test Rate (min) Sensor Readings Ribbon Sensor Limits iPH Report The menu selections are defined as follows: DISPLAYED ITEM HEX DUMP MODE ENABLE DISABLE FILE CAPTURE OPTIONS TESTING TEST PRESENT SENSOR TEST CUTTER PERFORM TEST 001 TIMES TEST RFID TAG DATA DEVICE VERSION TAG ID - HF ONLY PRINT TEST RATE (MIN) 000 SENSOR READINGS ITEM DESCRIPTION Determines how th
RIBBON SENSOR LIMITS Displays the values from the ribbon sensor readings (see example below) for printers equipped with the thermal transfer option, where: RIBBON ADC LOW 111 RIBBON ADC HIGH 249 iPH REPORT VIEW PRINT Displays the IntelliSEAQ™ printhead report data, including the printer key, printhead serial number, installation date, and printhead maintenance dates, where: Outputs the data to the front panel display.
5 Maintenance and Adjustments 5 5..1 1 C Clle ea an niin ng g IIn ntte errv va allss This Section details the cleaning, adjusting, and troubleshooting tips for the printer. The following table outlines the recommended maintenance schedule for the various printer parts. Area Method Interval Printhead Turn off the printer before cleaning the printhead. Use solvent* on a cotton swab to clean the printhead from end to end. After every roll of media. Platen Roller Turn the power off.
5 5..2 2 C Clle ea an niin ng g tth he eP Prriin ntth he ea ad d If print quality declines (symptoms include non-compliant bar codes, print dropouts, and streaks; see sample label below), the typical cause is debris build-up on the printhead. Furthermore, when the build-up is not removed it may lead to element failure, greatly reducing the service life of the printhead. Faulty Print Quality Label: Streaks indicate a dirty or faulty printhead. To clean the printhead: 1. Turn ‘Off’ and unplug the printer.
Automated Printhead Cleaning (printers with display, only) 1. Remove media and ribbon. 2. Place a Datamax Cleaning Card, part number 70-2013-01 under the printhead. Lower and lock the printhead. Ensure that the Media Width Adjustment is not engaged. 3. Press and hold the TEST Key for approximately four seconds. The printer will begin the cleaning routine. 4. In cases of heavy build-up, or if high heat values are typically used for printing, flip the card over and repeat Step 3. 5.
5 5..3 3 M Me ed diia aW Wiid dtth hA Ad djju ussttm me en ntt When printing on less than full width media, adjust for even pressure distribution, as follows: 1. With media loaded in the printer, print a label and examine it. Non-display printers: Simultaneously press the PAUSE + FEED buttons Display printers: See Section 4.4 2. While observing the printed labels, loosen the Thumbscrew 1/4 turn.
5 5..4 4 P Prriin ntth he ea ad dB Bu urrn n LLiin ne eA Ad djju ussttm me en ntt The Burn Line has been adjusted for strict compliance using 6.5-mil (.0065 inch) media, ensuring print quality across a majority of media types. In extreme cases, however, if media of a different thickness or rigidity is used (for example, heavy tag stock), print quality can change. ; If you have questions, contact a qualified technician or Datamax Technical Support before proceeding. To adjust the Burn Line: 1.
5 5..5 5 P Prriin ntth he ea ad dP Prre essssu urre eA Ad djju ussttm me en ntt To accommodate a variety of media types, printhead pressure is adjustable. This pressure is factory set to work with most media types, so this adjustment should only be performed after attempting to improve print quality through the use of the (1) heat and/or (2) print speed. When adjusting, use only the minimum pressure necessary for better imaging. To adjust: 1. Load at least 4” (102mm) wide media and ribbon, see Section 2.2.
5 5..6 6 P Prriin ntth he ea ad dR Re ep plla acce em me en ntt To replace a damaged printhead, follow the procedure below. ; Printheads are fragile; use extreme care when handling and never use a sharp object on the surface. If you have questions, contact a qualified technician or Datamax Technical Support before proceeding. 1. Touch a bare metal part of the printer’s frame to discharge any static electricity that may be present on your body. 2. Turn ‘Off’ and unplug the printer.
5 5..7 7 D Da arrk kn ne essss A Ad djju ussttm me en ntt Non-display printers: The Darkness Adjustment allows the operator to match the print contrast following a printhead replacement. Turning the Darkness Adjustment clockwise will darken the print, while turning it counterclockwise will lighten the print. Compare a label printed with the old printhead and make this adjustment so that the new printhead matches the darkest portion of that label.
5 5..8 8 R Re esse ettttiin ng g tth he eP Prriin ntte err Depending upon the method used, there are three reset levels possible: Soft Reset - To reset the printer and clear any temporary host settings: 1. With the printer ‘On’, press and hold the PAUSE and CANCEL buttons for approximately four seconds. Level One Reset - To return the printer to the factory default settings or, if saved, to restore the Factory Setting File: 1. Turn ‘Off’ the printer. 2.
5 5..9 9 D Do ow wn nllo oa ad diin ng gF Fiirrm mw wa arre ea an nd dF Fo on nttss The operating programs and fonts for the printer are stored in Flash memory on the Main PCB. When program updates and/or new features are added, they can be downloaded to the printer as follows: 1. Identify the new version for your model of printer from the Datamax Web site at www.datamaxcorp.com and download it onto your computer’s hard drive or a floppy disk. 2.
6 Troubleshooting 6 6..1 1 P Prro ob blle em mR Re esso ollu uttiio on n Should a problem arise, the information in this section will help you resolve it. The following table lists problems that may not necessarily generate an error condition. Items denoted with an asterisk (*) are only for printers with displays. Try this solution… If experiencing this problem… Can not communicate through the parallel port: Observe the Ready Indicator as the format is sent to the printer.
Try this solution… If experiencing this problem… Intellifont™ will not print: Intellifont™ format is Little/Big Endian specific. The printer uses Big Endian. Refer to your font supplier for information. • The Media Width Adjustment may be incorrectly adjusted; Light print on the right side (facing the printer) of the label: see Section 5.3. • The Printhead or Platen Roller may be dirty or worn; clean or call for service.
Try this solution… If experiencing this problem… Examine the used ribbon for an image: If there is an image on the used ribbon: y Verify that the ribbon was properly loaded per Section 2.4. y If properly loaded, the wrong coating configuration was used. (To verify the inked side, press the adhesive backing of a label against the ribbon surface. Ink will only lift from the coated side of the ribbon.) Clean the printhead (see Section 5.
Try this solution… If experiencing this problem… • The printhead may need cleaning; see Section 5.2. • Adjust the Heat and Print Speed settings through the Front Panel or by host commands; non-display printers see Section 3.4, display printers see Section 4.5. • The media/ribbon combination may not be compatible; Poor print quality: contact a Media Representative. • The Media Width Adjustment may be incorrectly adjusted; see Section 5.3.
6 6..2 2 F Fa au ulltt a an nd dW Wa arrn niin ng gM Me essssa ag ge ess ((DDiissppllaayy PPrriinntteerrss OOnnllyy)) All printer functions are internally monitored. If a problem (Fault) or a potential problem (Warning) is detected, the Error Indicator will be illuminated. A corresponding message will be displayed. These messages, along with possible solutions, are described below. Fault Messages: Fault Messages receive the highest display priority.
Printer Fault Messages (continued) Displayed Message Description Possible Solution(s) ! HBQ!NPEF! GBVMUZ!TFOTPS! ! Consistently high sensor readings were detected. Press any key to continue. Ensure that media was removed from the media sensor during the appropriate calibration steps; also ensure that no labels are stuck in the media sensor. Retry the calibration. If the problem persists, call for service. The printer can not detect media. Try the following: ! ! PVU!PG!TUPDL! ! 1) Load media.
Printer Fault Messages (continued) Displayed Message Description Possible Solution(s) ! SFGMFDUJWF!NPEF! DBOOPU!DBMJCSBUF! ! Consistently low sensor readings were detected. Press any key to continue. Ensure that the reflective mark was inserted facedown in the media sensor during the appropriate calibration step; also, ensure that the reflective mark is made of carbon based ink, and that the sensor is free of debris. Retry calibration. Consistently high sensor readings were detected.
Printer Fault Messages (continued) Displayed Message Description Possible Solution(s) ! ! UPQ!PG!GPSN!GBVMU! ! ! The printer could not find the TOF mark within the maximum label length setting or it found a TOF in an unexpected place. ; Note: When the printer is set for reflective media, this fault is given for an out of stock condition. If media is moving: 1) Press the FEED Key. It may be necessary to re-calibrate the printer; see Section 3.5. 2) The Media Sensor may be out of position.
Warning Messages: Warning Messages are displayed for a period of five seconds. If multiple warnings are detected, the display will reflect the highest priority message. Printer Warning Messages Displayed Message Description Action(s) ! ! EPU!GBJMVSF! ! The printer has detected defective printhead elements. Replace the printhead if the print quality becomes unacceptable. ! HBQ!NPEF! XBSOJOH!MPX!CBDLJOH! ! The printer measured only a small difference between the ‘empty’ and ‘gap’ sensor readings.
6 6..3 3 H He ex xD Du um mp pM Mo od de e The Hex Dump Mode is a useful tool for diagnosing problems, including communication and DPL™ syntax errors, allowing a comparison of input strings (sent by host) to output data (received by printer). To decode this information, the Class Series Programmer’s Manual is an essential reference. This output can be used for debugging the label format. In addition, by repeatedly sending a format, this mode can uncover handshaking problems (if they exist).
A Specifications Mechanical Width 9.8” (24.9 cm) Depth 18.06” (45.9 cm) Height 10.3” (26.2 cm) Weight 27.0 lbs. (12.2 kg) Operating Temperature 40° F to 95° F (4° C to 35° C) Humidity 10% − 95% non-condensing AC Input Voltage 90 – 132 or 180 – 264 VAC @ 47–63 Hz, auto-ranging.
Media/Ribbon Media Types Roll-Fed, Die-Cut, Continuous, Fan-Fold Max. Media Width 4.65" (118 mm) Min. Media Width 1.0" (25 mm) Max. Print Width 4.25” (108 mm) Print Length Range .25 - 99" (6 - 2475 mm) Media Thickness Range .0025 - .01" (.064 mm - .254 mm) Media Supply Roll Capacity 8" (203 mm) O.D. on a 3.0" (76.2 mm) core 7" (178mm) O.D. on a 1.5” (38mm) core Ribbon Width Range 1.0 - 4.5" (25 - 114 mm) Ribbon Roll Capacity Matched to media: approx. 1476’ (450 m) long Ribbon Core: 1.
Approved Media To achieve optimum print quality and maximum printhead life, Datamax specifies the use of DATAMAX® brand media and ribbons. These supplies are specially formulated for use in our printers; use of non-Datamax supplies may affect the print quality, performance, and life of the printer or its components. For a current list of approved media and ribbons for use in direct thermal and thermal transfer applications, please contact a Media Representative at (407) 523-5650.
4 Appendix A – Specifications
B GPIO Port The printer can easily be programmed to interface with most applicator devices. The GPIO functions can be enabled and configured via the menu system of the printer via the DMXConfig program or on through the front panel on display equipped printers. Configured parameters are stored in non-volatile memory and saved for subsequent power-ups. Printing with GPIO: When the GPIO functions are enabled, the printer will not print a label until the “Start of Print” signal goes active.
Each GPIO pin function is detailed in the table below: M-Class GPIO Port Connections and Functions Pin # Signal Name Signal State Signal Direct ion[1] Signal Description 1 Vcc +5 VDC 2.5 Amp (fused) Output Printer +5 VDC 2 Printer Fault Low Output Goes low upon printer detection of a fault condition. 3 Spare Reserved Input Must be pulled high (see sample SOP circuit, below). 4 Start of Print (SOP) Programmable Input When active, will begin print.
C Paper Menu Setup C C..1 nccttiio 1 P Prriin on nss ntte err S Se ettu up pM Mo od de e -- B Bu utttto on nF Fu un In ‘Printer Setup’ mode, the buttons control the setting of the printer’s operational items such as media settings, communications, and options as detailed below. ; It is recommended that the Printer Setup Mode not be entered while in Peel Mode or with the optional Present Sensor enabled. Depending on label size this can cause unpredictable results.
Printer Setup Menu List The Printer Setup Menu List label, shown below, contains the printer’s current values for each menu item that can be modified via the front panel. The Menu Item Numbers correspond to the item’s position in the Menu List for selection when FEED button during the Printer Setup Procedure.
Menu Items and Values The table below details the Printer Setup Menu List items with a brief description of the item’s function, and the possible values. A “*” denotes the default setting. 1) MEDIA TYPE 2) SENSOR TYPE 3) PRESENT SENSOR Sets printing for direct thermal (no ribbon) or thermal transfer (ribbon) media. Selects the sensor type used to detect the media’s Top Of Form (TOF) mark. Enables/Disables the optional Present Sensor feature.
13) LABEL WIDTH 14) SCALABLE FONT 15) INTERNAL MODULE Sets the label width. Sets the number of memory blocks to allocate for scalable fonts. Sets the number of memory blocks to allocate for the internal RAM module. Range: 75 – 426; default = *426 (Units = .
21) HEAT 22) IMAGING MODE Controls the ‘burn-time’ of the printhead. This is the equivalent of Heat Setting on most label software programs. This command instructs the printer whether to preimage the label format: Possible Values: Possible Values: Range: 0 – 30; default = *10 * Multiple label (The printer images multiple labels as memory permits, achieving the fastest throughput; however, if time stamping, the time will reflect the moment the label is imaged rather than when actually printed.
Step by Step Modification of the Printer Setup The following is an example of Printer Setup modification. Although this example will detail how to modify the serial Baud Rate, the same method can be used to change any of the printer’s menu item settings. ; It is recommended that the Printer Setup Mode not be entered while in Peel Mode or with the optional Present Sensor enabled. Depending on label size this can cause unpredictable results. 1.
6. CANCEL buttons FEED + To confirm that your changes have been made press the simultaneously, this will print the Database Configuration Label. The label should show the new Baud Rate value of 19200. Label 1 WED NOVEMBER 10, 2003 21:41:31 323 VER: M4206 - 05.
C C..2 2 LLa ab be ell A Alliig gn nm me en ntt The Label Alignment function is intended for use when the label length is less than the distance between the printhead and the media sensor or where label waste at power-up is a concern. Label Alignment (see table below) is not recommended for label lengths greater than 6.5 inches or for media containing 2 or more form lengths. Label Stock Label Alignment Setting Continuous NO 6.5 inches or less YES or AUTO 6.
Label Alignment = AUTO In this mode, the printer automatically calculates the ‘ALIGN LENGTH’ thus eliminating the need to physically measure the label. This mode is usually preferred in applications that require frequent media changes to labels of different lengths. FEED button (about 4 To perform an Auto Alignment, in Normal Mode press and hold the seconds). The printer will feed labels to calculate the label length.
Label Alignment Troubleshooting If you experience label alignment problems, the following table offers possible causes and solutions. Problem Attempting to perform Label Alignment results in no paper movement. Possible Cause With the Present Sensor enabled, Label Alignment cannot be performed without a Label Length. Solution ¾ Set Label Alignment to AUTO, press and hold FEED until media moves for the automatic length measurement. ~OR~ ¾ Re-measure the Label Alignment Length.
Problem Label Alignment is incorrect. Pressing FEED successively results in a label length longer than actual, one-inch. Tear Mode is selected but the label stop position (present position) is not far enough forward. Possible Cause Label Alignment Length is not correct. The default Label Alignment Length is 1.00”, and will result in this behavior when any larger label length is used without setting the appropriate length Another present position has been determined.
C C..3 3 C on nss Ca alliib brra attiio on nM Mo od de e– –B Bu utttto on nF Fu un nccttiio In ‘Calibration’ mode, the buttons allow the printer to adjust to the media being used. Calibration can be performed either automatically or manually, as detailed below. Before calibrating, ensure that the Printhead Carrier Assembly is latched down, that the cover is closed, and that the media sensor has been set for the appropriate media type.
Auto Media Sensor Calibration Auto Media Sensor Calibration automatically establishes the optimum sensing values for the media you are using. ; Before calibrating, be sure the media sensor is set for the appropriate media type, also ensure that the Printhead Carrier Assembly is latched down and the cover is closed. To automatically calibrate the media sensor: 1. CANCEL button while powering up the printer. Continue With the desired media loaded, hold the STOP light turns off then release it.
Manual Media Sensor Calibration The Manual Media Sensor Calibration procedure should be used in cases where the printer continues to suffer from media sensing problems after performing or attempting to perform the Auto Media Sensor Calibration. ; Before calibrating, be sure the media sensor is set for the appropriate media type, also, ensure that the Printhead Carrier Assembly is latched down and the cover is closed. To manually calibrate the media sensor: 1. CANCEL button and power-up the printer.
Warranty Information Datamax Barcode Products Limited Warranty Statement M-Class™ Mark II Printer P Prriin ntte err Datamax warrants to Purchaser that under normal use and service, the M-Class™ Mark II Printer, with the exception of the thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of two years from the date of shipment by Datamax.
G Ge en ne erra all W Wa arrrra an ntty yP Prro ov viissiio on nss Datamax makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software. Software is licensed on an “as is” basis without warranty. Except and to the extent expressly provided in this warranty and in lieu of all other warranties, there are no warranties, expressed or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose.
