User guide

automatic configuration is desired for remote devices (devices must be supported
by Evolution as a specific device. See the section Phone Extensions for more
information about specific devices).
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80 - TCP port 80 is used for standard web traffic (http). Forwarding port 80
allows access to the Evolution web interface. Intuitive Voice Technology uses this
port for remote diagnostics and custom configuration requests. Forwarding this
port from the Internet to Evolution is optional but may be required for many
support and configuration requests.
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5060-5061 - TCP and UDP ports 5060 and 5061 (sometimes 5062-5063 are
referenced as well) are used for SIP (Session Initiation Protocol) to provide call
signaling and registration information. 5060 must be forwarded from the
Internet to Evolution for remote devices to register and make calls over the
Internet (5061-5063 may be required). These ports are also mandatory for VoIP
service provider accounts.
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10000-20000 - UDP ports 10000 to 20000 are used for RTP traffic (Real-time
Transport Protocol). RTP is the protocol that transmits the audio for a telephone
call. 10000-20000 must be forwarded from the Internet to Evolution for remote
devices to register and make calls over the Internet. The whole range may not be
required depending on what type of telephone you are using and how many calls
you will make over your Internet connection. These ports are also mandatory for
VoIP service provider accounts. Check with you VoIP service provider to verify
the ports that they require to be forwarded (some service providers may require
8000 to 10000 rather than 10000 to 20000).
Important Terms and Acronyms
Auto attendant - automatic menu system that answers incoming calls and allows
the caller to choose the resource with which they want to connect (for example
“press 1 to talk to sales, press 2 to talk to support...”)
Broadband Internet - high speed Internet access that offers download and
uploads speeds of 256 kbps and greater. Examples include DSL, cable modem, and
dedicated T-1 access. If you intend to use Evolution PBX with external extensions
that are connected over the Internet or if you intend to configure VoIP service
provider accounts you should have a static, public IP address from your Internet
provider.
FXO - Foreign eXchange Office - analog ports that connect to telephone lines
from a telephone service provider (standard telephone lines from your telephone
company).
FXS - Foreign eXchange Station - analog ports that connect to telephone devices
such as standard analog telephones and fax machines.
MAC Address - the hardware address of any device connected to a network. VoIP
telephones and ATAs have MAC addresses. A MAC address is hexadecimal (it uses
the numbers 0 through nine and A through F) and looks like this: 0000FFFF2222.
PBX - Private Branch eXchange - a telephone system local to an organization as
opposed to a telephone system that provides public telephone service. Evolution is
a software PBX that runs on standard personal computer equipment.
PSTN - Public Switched Telephone Network - the standard telephone system that
allows domestic and foreign phone calls.
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