User guide

listen-only mode. To change to a different call dial a valid extension number on an
active call and press pound (#) to connect to that extension’s call.
*16 - Barge In and Talk - allows a user to connect to an already established call and
listen and talk to the conversation. Dial *16. This will break into the most recent
call in the system in listen and talk mode. To change to a different call dial a valid
extension number on an active call and press pound (#) to connect to that
extension’s call.
*20 - Pause - allows an extension in an extension group to temporarily remove itself
from the extension group so that it will no longer receive calls from the extension
group. Valuable for breaks or additional time after a call to prepare for the next call.
Use *21 to un-pause.
*21 - Un-pause - adds an extension back to an extension group to receive calls from
the extension group once again after being paused. Use *20 to manually pause.
*96 - Voicemail Access (different extension) - dial *96 from any internal extension
to access any voicemail box that is different than the one that you are calling from.
You will be asked to enter the voicemail box number as well as the password. Once
entered you will have full access to that mailbox.
*97 - Voicemail Access (local extension) - dial *97 from any internal extension to
access the voicemail box for the extension that you are dialing from. You will not be
prompted for an extension number nor a password as these will be assumed to be
the extension that you are calling from. Most VoIP telephones can be programmed
so that their messages button automatically dials *97. Telephones that are integrated
into Evolution will be automatically configured for the messages button to dial *97.
5000 - Announcement Recording - dial extension 5000 to access the
announcement recording application. See the section Configuration of
Announcements in this document for additional information.
6*120XX - record a voicemail message to be delivered to all of the extension
belonging to a specific extension group. For example, extensions 1001 through 1005
belong to extension group 12000 (and each extension is configured with a normal
voicemail account, 1001 through 1005). Dial 6*12001 to access the voicemail system
and record a voicemail message that will be delivered to all users 1001 through 1005.
6*<ext#> - Transfer directly to voicemail. Blind transfer your active call to *<ext#>
where <ext#> is the extension number of the voicemail box that you want to
transfer to.
8*120XX - page all the members of an extension group. For example, dial 8*12001
to page all of the extensions that belong to extenson group 12001.
8*<ext#> - page a specific extension. For example, dial 8*1001 to page extension
1001.
9*<ext#> - pick up a call ringing on another extension (the call must be directly to
the extension and not through an extension group. For example, you are using
extension 1001 and someone directly calls extension 1002. Dial 9*1002 to pickup
that call on your extension 1001.
In-call Feature Codes
The following feature codes are used during a call (the Advanced Feature Codes
described above are only for dialing to initiate a call and are not used during a call):
*0 - Disconnect - disconnects the current call.
*1 - One Touch Record - initiates call recording.
*2 - Attended Transfer - transfers the call after you consult with the party that you
are transferring to and after you press the transfer button.
*3 - Blind Transfer - transfers the call without consulting the party that you are
transferring to (transfers immediately).
700 - Call Park - any active call can be transferred to 700 to park the call. A parked
call is on hold inside of Evolution rather than on hold on the extension. A parked
call can be picked up by the extension that parked it or any other extension. To
park an active call transfer the call to extension 700. Evolution will audibly respond
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