User guide

Insert a ‘w’ in front of the variable ${DIALED} to force a half-second pause before
Evolution connects to the provider and sends the dialed (or translated) string. For
example, ww ${DIALED} would force a one second delay before the call is
attempted.
Telephone Dial Strings
SIP-based VoIP telephones have their own dial strings that impact when a call is
sent to Evolution. Different telephone manufacturers use different methods of
implementing dial strings but the strings are usually the same or similar to those
used with Evolution PBX. The dial strings that are local to the telephone impact if
and when a user must use the Send (or Dial) button to place a call as well as
interactions such as dialing 9 to place an external call. For reference the default dial
strings for Polycom and Cisco telephones provisioned with Evolution are as follows:
•
Polycom: [2-9]11|0T|011xxx.T|1[2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxxxxT
-
[2-9]11: 911 rule (x11 are dialed immediately)
-
0T: Local operator rule. After dialing 0 the phone waits T seconds and then
completes the call automatically (pressing the Send button sends the call
immediately)
-
T: the timeout which is 3 seconds by default
-
011xxx.T: International rule without prefix (pressing the Send button sends
the call immediately).
-
1[2-9]xxxxxxxxx: Long distance rule with prefix
-
[2-9]xxxxxxxxx: Ten digit number (usually for areas that require ten-digit
local calls)
-
[2-9]xxxxxxT: seven digit local number. After dialing the seven digits the
phone waits T seconds and then completes the call automatically (pressing
the Send button sends the call immediately)
•
Cisco: “1..........” Timeout=”0” | “..........” Timeout=”0” | “*” Timeout=”5”
-
1.......... Timeout=”0”: Long distance call rule. When 1 plus ten digits are
dialed the phone immediately sends the call
-
.......... Timeout=”0”: Local call rule. When ten digits are dialed the phone
immediately sends the call
-
“*” Timeout=”5”: Any digits in any quantity that do not match the previous
templates will be automatically sent after a 5 second timeout.
Note: The timeout is defined at the length of time that transpires since the last
entry that the caller made. For example, if you enter 1 0 0 5 and then press no other
buttons the timeout period begins after the 5 is entered. If the caller presses the
Send or Dial key then the call is immediately sent without regard to the timeout or
how many digits have been entered.
Advanced Feature Codes
Advanced feature codes are numbers that are dialed from an internal extension and
provide access to telephony features. The following list describes features that are
integrated into the standard installation of Evolution PBX:
*10 - Conference Access - provides access to the conference system. Dial *10 and
then follow the audible instructions to enter a conference.
*11 - Page all extensions on Evolution that have been configured with their Paging
setting set to Enabled (go to Resources, Phone Extensions and view the extension
to determine this setting). Not all telephones are compatible with this feature.
*15 - Barge In - allows a user to connect to an already established call and listen to
the conversation. Dial *15. This will break into the most recent call in the system in
37