User guide

message that you select in the “After Hours Route Calls To” drop-down
menu.
• End Time - this is the time of the day that your standard message will stop
playing. Thus the message that you select in the “After Hours Route Calls
To” drop-down menu will begin playing at this time and end the next day
at the start time that you set above.
• After Hours Route Calls To - select the message that you want to play
outside of the hours that you set as start time and end time.
10. For each number that the caller presses select the location type and location
under the Listen For Key Presses heading as follows:
• Send Calls To - select the type of destination that you would like to send
the call. Options: Extension, Extension Group, Auto Attendant, Custom
Routing Rules. Note that you can send the call to another auto attendant.
This allows you to build multiple tiered auto attendants.
• Location - choose the actual location or device that you would like to send
the call. Note that the options that you can choose from in this field
change according to the type of destination that you select in the Send
Calls To field. For example, if you choose Extensions then Evolution will
provide all of the extensions that you have configured as options in the
Location field. Also note that you must configure your extension, extension
group, auto attendant, or custom routing rule before you can select it as an
option in the Location field.
11. Click the Save button.
Speed Dial Numbers
Speed dial codes are numbers that provide shortcuts to calling standard telephone
numbers. These numbers are available to all extension configured on Evolution.
Dial the speed dial number like you would dial any extension number and the
number will be completed as though the entire number was dialed. Follow these
steps to configure a new speed dial number:
1. Click on the Call Routing tab and then click on the Speed Dial Numbers menu
item.
2. Click the New Record button at the bottom of the screen. The detail section
will expand.
3. Enter the number that you would like to use as a speed dial code.
4. Enter the number that you would like to be called when this speed dial code is
activated. Enter the number exactly as you would if dialing it from your
telephone (for example include the 1 if it is a long distance number).
5. Click the Save button and then click OK to activate the changes.
Outbound Dial Map
Routes, Targets, and Dial Strings
The Outbound Dial Map controls how Evolution reacts to different dial patterns.
There are three elements that you control: the route, the target, and the dial
strings. Four routes are predefined: Local, Long Distance, International, Fax, and
911. Each route is designed to be used as its name suggests. The dial strings listed
under each route determine the route’s action. Following is an example to explain
the outbound call process:
An internal call is dialed and the digits are passed to Evolution. Evolution compares
the digits to the digit strings. If a match is found Evolution associates the internal
call with the route that the matched dial string belongs to. If 4221244 is dialed on a
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