User guide

Evolution will proceed to the next name alphabetically until the first name is
found.
•
DialByLastName - allows a caller to input the first three letters of a person’s last
name as assigned under the Caller ID Name of an extension and be connected
directly to that extension. Evolution automatically assumes that the second word
listed in the Caller ID Name field is the last name. If only one word is listed it
will use that word as the last name. Evolution will read the letters of the matched
name to the caller. If there are multiple matches the first instance of the name
alphabetically will be read and the caller can indicate that name is incorrect and
Evolution will proceed to the next name alphabetically until the last name is
found.
•
VoiceMailAdmin - allows a caller to access the internal voicemail system. When
prompted, enter the extension number and password of the mailbox that you
would like to check or configure.
Use the following steps to set up a new auto attendant:
1. Plan how you would like your auto attendant to function and the
announcements that will be required to implement the auto attendant. For
example, where do you want to route callers when they press one, two, three,
etc? And what is the script that you want to record that welcomes callers and
presents to them the options?
2. Configure the announcements that you require for your new auto attendant
(see the Configuration of Announcements section of this document).
3. Click on the Call Routing tab and then on the Auto Attendant menu item.
4. Click New Record at the bottom of the screen. The detail section will expand
and allow you to configure the new auto attendant.
5. Type the name that you want to call this auto attendant into the Menu Name
field.
6. The Announcement drop-down menu allows you to assign a pre-configured
announcement to this auto attendant. Select the announcement that you
configured in the steps above.
7. Check the Zero Reaches Operator checkbox if you would like to allow callers
to escape out of the auto attendant and be routed to the operator. The operator
is an extension or custom routing table that has been designated as the
operator. To assign an extension as the operator click the Administration tab
and then click the System Settings menu item. Select the extension number
that you want from the Operator drop-down menu.
8. Allow Extension Numbers sets Evolution to listen for digits that are dialed by
the caller to escape from the auto attendant and connect directly to an
extension.
9. Check the Time of Day routing checkbox if you would like Evolution to play a
different announcement for different times of the day (for example after
business hours). Checking this box expands the Menu Settings to include the
following:
• Start Time - this is the time of the day that your standard message will
begin playing (for example your open hours message). Note that the time
of the day that does not fall within the start and end times will play the
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