User guide

9. Enter a description to help you remember the purpose and content of this
announcement.
10. Click the Save button.
Music on Hold
Evolution PBX provides internal music on hold for audio played when a caller is
placed on hold and as an option for Extension Groups while a caller waits to be
answered. The audio files must be MP3 format. Note that you may also play
recorded messages rather than music. Music on hold may be referred to as MOH.
There is no provision for other sources of music such as an external music player.
Only one MOH ID is active at a time and music will be played exclusively from
that play list (except for Extension Groups, which may use any of the configured
MOH IDs). You may change the active MOH ID for standard hold audio. To do so
click on the Administration tab and then click on the Global Settings menu item.
Change the Hold Music ID listed under the General heading.
To add, delete, or change the music on hold:
1. Log on to Evolution and click on the Resources tab and then on the Music On
Hold menu item.
2. Click on the pencil to edit MOH ID 10 with Description Default. The
detail section will expand and allow you to configure the Default music on hold.
3. Set the Order drop down menu to either Sequential or Random according to
preference. This will control whether Evolution plays the songs in the Play List
sequentially or randomly.
4. If desired you may modify the description of this MOH ID by editing the
Description field.
5. Under the heading “Upload a .mp3 file:” click on the Browse button. This will
open a file browser window on your local operating system. Navigate to the
location of the file that you want to upload and select the file.
6. Click the Upload button and wait for the file to upload to the server.
7. You may delete a music file from the play list by clicking .
8. Click the Save button.
Auto Attendant
Evolution PBX includes an auto attendant to answer calls and present the caller
with a customized script that allows the caller to select a resource or destination.
The auto attendant then routes the call to the selected resource or destination. An
auto attendant provides the familiar “Press one to talk to sales, press two to talk to
support...”
Note: There are some specialized system auto attendants that are pre-configured in
Evolution. They are as follows:
•
ConferenceAdmin - allows a caller to access the internal conference room system.
•
DialByFirstName - allows a caller to input the first three letters of a person’s first
name as assigned under the Caller ID Name of an extension and be connected
directly to that extension. Evolution automatically assumes that the first word
listed in the Caller ID Name field is the first name. If only one word is listed it
will use that word as the first name. Evolution will read the letters of the matched
name to the caller. If there are multiple matches the first instance of the name
alphabetically will be read and the caller can indicate that name is incorrect and
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