User guide
Announcements
Announcements are played to callers either prompting them for information or
giving them information. Announcements are referred to in Auto Attendants and
Custom Routing Tables and must be referenced, recorded, and uploaded to
Evolution. There are two methods to accomplish this: 1) through the Evolution web
interface or 2) by dialing into the system from one of the extensions. Both methods
are described below:
Use the web interface
1. Plan your announcement and then record it using your preferred method (for
example on your personal computer).
Note: The digital file must be in .wav or .gsm format recorded in 8000Hz mono.
2. Log on to Evolution and click on the Resources tab and then on the
Announcements menu item.
3. Click New Record at the bottom of the screen. The detail section will expand
and allow you to configure the new announcement.
4. Select an available number from the Announcement drop-down menu. This
number will be used to reference the specific recorded announcement.
5. Enter a description to help you remember the purpose and content of this
announcement.
6. Click the Save button.
7. Look in the Announcements List and find the announcement number that you
just created.
8. Click on the small page-like icon on the far right (not the pencil nor the
X) to upload a file.
9. Click the Browse... button and find your digitally recorded .wav or .gsm file
that you recorded in step one.
10. Click the submit button.
Your announcement is now referenced, recorded, and uploaded. You may now use
the announcement number in your auto attendant and custom routing tables.
Dial into the System
In addition to uploading your announcement files you can dial 5000 on any
telephone connected to Evolution and record it over the phone. Follow these steps:
1. Dial 5000 from a telephone on your Evolution PBX.
2. Enter the announcement number that you want to record. Take care to not
record over existing announcements unless you want to replace them. Also be
aware of the number range that is designated for announcements. The default
is 500 to 699. Goto the Numbering Plan on the Administration tab to edit the
number range.
3. Press # to complete the recording.
4. Press 1 to replay the recording, press 2 to rerecord, press 3 to record a different
announcement.
5. Hang up when you are finished.
6. Log on to the Evolution web-interface and click on the Resources tab and then
on the Announcements menu item.
7. Click New Record at the bottom of the screen. The detail section will expand
and allow you to configure the new announcement.
8. From the Announcement drop-down menu select the number of the recording
that you just made by dialing into the system. This number will be used to
reference the specific recorded announcement.
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