User guide

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Proxy Address - the domain name or IP address of your provider’s
server.
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DTMF Mode - the Dual Tone Multi-Frequency (i.e. touch tone
dialing) technology that your providers requires. The options are
RFC2833, Inband, or Info.
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Caller ID Mode - If set to Account Evolution will send the Account ID
as the outbound caller ID number (required by some providers). If set
to Pass Thru Evolution will send the Caller ID of the extension
making the call as the outbound caller ID number (refer to the Phone
Extensions screen of Evolution to configure or view the caller ID
settings for each extension).
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Heartbeat - sets the frequency in seconds for Evolution to send a SIP
packet to your provider as a keep-alive function. This can help keep
ports open through NATs or your provider may have a specific
requirement for this setting. The default, 2 Seconds, is typically
adequate.
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Outbound Number Translation - allows you to modify dialed numbers
before they are sent to the provider (such as automatically adding a 1
before the number). In order to see the Number Dialed and Translate
To option you must directly reference the trunk group in the
outbound dial map. The actual trunk group name must be referenced
and not DEFAULT-PROVIDER. Follow these steps to make the dial
patterns visible under Advanced Options:
a) Complete the configuration of this VoIP account, click Save, and
make the changes active (write down or remember the provider
name)
b) Click on the Call Routing tab and then on the Outbound Dial
Map menu item
c) Click on the pencil to edit one or more of the routes (for example
LOCAL).
d) Change the Target setting to match the provider name of the
VoIP account that you configured
e) Click Save and Ok to make the changes active
f) Modify each route to reflect the provider name of the VoIP
account if you want that routes dial strings to be available under
the VoIP account’s Advanced Options list
g) Click the Resources tab and then the Phone Lines menu item
h) Click the pencil to edit your VoIP account
i) Check the Advanced Options checkbox and the dial strings will be
displayed for you to edit as needed
• Default Provider - check this box to make this trunk group the default
provider for outbound calls. The default provider is the trunk group
(account or line(s) or T-1) that is used by default when an internal
telephone attempts to place an outgoing call. There can only be one default
provider.
• Description - text that will be prepended to the inbound caller ID field
when a call is received on this number or line.
• Number - enter each telephone number that you get from your service
provider. Select the destination for each number. Incoming calls will be
sent to the destination you choose depending on which number the caller
dialed.
• Send Calls To - select the type of destination that you would like to send
incoming calls from each number of the VoIP account. Options: Extension,
Extension Group, Auto Attendant, Custom Routing Rules.
• Location - choose the actual location or device that you would like to send
incoming calls from each number of the VoIP account. Note that the
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