User guide

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ReportingTab
The Reporting tab allows you to view historical reports and create new reports.
HistoricalReporting
AvailableReportData
Setting Description
Type Displays the type of call that was made. Available types include:
• INBOUND – Displays only inbound calls.
• INTERNAL – Displays only internal calls.
• LOCAL – Displays only local calls.
• INTERNATIONAL – Displays only international calls.
• LONG DISTANCE – Displays only long distance calls.
•
911 – Displays only 911 calls.
Dialed Number Displays the extension or number that was dialed.
Source Displays the extension or number of a received call.
Destination Displays the extension of a routed call or the name of the route where a
call was routed from using your specified routing rules.
Date Displays the date (year, month, day, hour, minute, second) when a call
was placed.
Duration Displays the duration of a call.
Status Available statuses include:
• ANSWERED – Displays when a call was answered.
• ABANDONED – Displays when a dialed call was abandoned.
• CONGESTION – Displays when the call
• CHANUNAVAIL – Displays when
• BUSY – Displays when the number dialed was busy.
• NOANSWER – Displays when the number dialed was not
answered.
• CANCEL – Displays when
• TIMEOUT – Displays when
• ANSWER – Displays when the call
• JOINEMPTY – Displays when a call joined an empty conference
room.