User guide
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pound (#) to connect to that extension’s call.
*20 Pause - allows an extension in an extension group to temporarily remove
itself from the extension group so that it will no longer receive calls from
the extension group. Valuable for breaks or additional time after a call to
prepare for the next call. Use *21 to un-pause.
*21 Un-pause - adds an extension back to an extension group to receive calls
from the extension group once again after being paused. Use *20 to
manually pause.
*96 Voicemail Access (different extension) - dial *96 from any internal
extension to access any voicemail box that is different than the one that
you are calling from. You will be asked to enter the voicemail box number
as well as the password. Once entered you will have full access to that
mailbox.
*97 Voicemail Access (local extension) - dial *97 from any internal extension
to access the voicemail box for the extension that you are dialing from.
You will not be prompted for an extension number nor a password as
these will be assumed to be the extension that you are calling from. Most
VoIP telephones can be programmed so that their messages button
automatically dials *97. Telephones that are integrated into Evolution
PBX will be automatically configured for the messages button to dial *97.
5000 Announcement Recording - dial extension 5000 to access the
announcement recording application. See the section Configuration of
Announcements in this document for additional information.
_6*120XX Record a voicemail message to be delivered to all of the extension
belonging to a specific extension group. For example, extensions 1001
through 1005 belong to extension group 12000 (and each extension is
configured with a normal voicemail account, 1001 through 1005). Dial
6*12001 to access the voicemail system and record a voicemail message
that will be delivered to all users 1001 through 1005.
6*<ext#> Transfer directly to voicemail. Blind transfer your active call to *<ext#>
where <ext#> is the extension number of the voicemail box that you
want to transfer to.
_8*120XX Page all the members of an extension group. For example, dial 8*12001
to page all of the extensions that belong to extension group 12001.
8*<ext#> Page a specific extension. For example, dial 8*1001 to page extension
1001.
9*<ext#> Pick up a call ringing on another extension (the call must be directly to
the extension and not through an extension group. For example, you are
using extension 1001 and someone directly calls extension 1002. Dial
9*1002 to pickup that call on your extension 1001.
InCallFeatureCodes
The following feature codes are used during a call (the Advanced Feature Codes
described above are only for dialing to initiate a call and are not used during a call)
Code Description
*0- Disconnect Disconnects the current call.
*1 - One Touch Record Initiates call recording.
*2 - Attended Transfer Transfers the call after you consult with the party that you are
transferring to and after you press the transfer button.
*3 - Blind Transfer Transfers the call without consulting the party that you are transferring to
(transfers immediately).
700 - Call Park Any active call can be transferred to 700 to park the call. A parked call is
on hold inside of Evolution PBX rather than on hold on the extension. A
parked call can be picked up by the extension that parked it or any other
extension.
To Park an Active Call
• Transfer the call to extension 700. Evolution PBX will audibly respond
with another number starting with 701. Dial 701 or the number that
Evolution PBX gave you when you parked the call.
• Click Send on your phone, if required. You will be connected to the
parked call and thus will have picked up the parked call.