User guide

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Rules, Voicemail Box, or Voicemail Group that the call should be sent to.
Duration The length of time in seconds that the call should spend on this step
before proceeding to the next step.
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Evolution PBX as a paid professional service. Please Email [e-mail]
to discuss your application or to request a professional service quote.
OutboundDialMap
Routes,Targets,andDialStrings
The Outbound Dial Map controls how Evolution PBX reacts to different dial patterns.
There are three elements that you control: the route, the target, and the dial strings.
Four routes are predefined: Local, Long Distance, International, Fax, and 911. Each
route is designed to be used as its name suggests. The dial strings listed under each
route determine the route’s action. Following is an example to explain the outbound call
process:
An internal call is dialed and the digits are passed to Evolution PBX. Evolution PBX
compares the digits to the digit strings. If a match is found Evolution PBX associates
the internal call with the route that the matched dial string belongs to. If 4221244 is
dialed on a default installation of Evolution PBX then the dialed digits will match the
pattern _XXXXXXX.
By default _XXXXXXX belongs to the route LOCAL. The call will be sent to the Target
of the route LOCAL. If the route LOCAL is set to VoIP Provider / Trunk Group and the
Target Trunk Group 1 then the call will be sent to Trunk Group 1 (trunk groups are
set under Resources > Phone Lines > your specific provider). If you have analog
lines with a TDM400P card then Trunk Group 1 may refer to the TDM400P. Thus the
outgoing call flow is as follows:
4221244 is dialed => matches _XXXXXXX in route LOCAL => route LOCAL targets
Trunk Group 1 => Trunk Group 1 is set to TDM400P => call is connected to an
available analog port on the TDM400P > the call is sent to your analog provider.
Assign a target trunk group for each route according to your preference. If you have one
service provider then all four routes should point to the same target. If you have
multiple service providers you may choose to prefer one for LOCAL and another for
LONG DISTANCE, etc. One reason for this type of configuration is that different service
providers may offer different rates for local versus long distance. You may also elect to
have backup service providers or play a message to outbound callers stating all lines are
busy when the first provider’s lines are occupied.
Outbound dial strings can be modified by clicking edit to edit the route and then
clicking the check box to view the dial strings. Local dial rules may require you to add or
modify the dial strings. Following are the descriptions of the characters that may be
used in dial strings other than the numbers 0 through 9.
Dial String Characters Description
_ Indicates that a string includes wildcard characters (X, N, .). Otherwise a
string is considered to be literal.
X Any digit 0 through 9
N Any digit 2 through 9
. Any digit of any variable length (for example 123 or 45678 or 5551212,
etc.)