User guide

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• In the Send Calls To field, under the appropriate key press column,
select the type of destination that you would like to send the call.
Available options: Extension, Extension Group, Auto Attendant, Custom
Routing Rules.
Note: You can send the call to another auto attendant, allowing you to
build multiple tiered auto attendants.
• In the Location field, under the appropriate key press column, select the
actual location or device that you would like to send the call.
Note: The available options in this field change according to the type of
destination that you select in the Send Calls To field. For example, if you
choose Extensions then Evolution PBX will provide all of the extensions
that you have configured as options in the Location field. Also note that
you must configure your extension, extension group, auto attendant, or
custom routing rule before you can select it as an option in the Location
field.
11. Click Save to save your settings.
SpeedDialNumbers
Speed dial numbers provide shortcuts to calling standard telephone numbers. These
numbers are available to all extensions configured on Evolution PBX. Dial speed
numbers like you would dial any extension number and the number will be completed as
though the entire number was dialed.
To Configure a Speed Dial Number
1. In Evolution PBX, click the Call Routing tab then click Speed Dial Numbers.
2. Click New Record and the configuration screen displays.
3. In the Speed Dial Code field, enter the number that you would like to use as a
speed dial code.
4. In the Number field, enter the number that you would like to be called when this
speed dial code is activated.
Note: Enter the number exactly as you would if dialing it from your telephone
(for example, include the 1 if it is a long distance number).
5. Click Save to save your changes.
CustomRoutingRules
Custom Routing Rules (also known as Custom Routing tables or CRTs) allow the
administrator to create advanced call routing steps. A call routed to a Call Routing Rule
will begin at the top with the first step and continue down executing each subsequent
step sequentially until there are no more steps (the call will be disconnected), the call is
disconnected, or the call is answered (by an extension or an application such as
voicemail.
Setting Description
CRT Number The unique identification number for the Custom Routing Rule.
CRT Name A name for easy identification of the Custom Routing Rules or its
function.
Active Check to make this step active, to mark this step to be saved, and to
display an additional blank step to edit.
Send Calls To The category or target type for where the call is to be sent (Extension,
Extension Group, Auto Attendant, Custom Routing Rules, Voicemail Box,
Voicemail Group).
Location The specific Extension, Extension Group, Auto Attendant, Custom Routing