User guide

Page 43 of 57
To Configure a New Auto Attendant
1. Plan how you would like your auto attendant to function and the announcements
that will be required to implement the auto attendant. For example, where do
you want to route callers when they press one, two, three, etc? And what is the
script that you want to record that welcomes callers and presents to them the
options?
2. Configure the announcements that you require for your new auto attendant. For
more information on configuring announcements, see the Announcements
section
of this document.
3. Click the Call Routing tab then click Auto Attendant.
4. Click New Record and the configuration screen displays.
5. In the Menu Name field, enter a name for the new auto attendant.
6. In the Announcement field, select the announcement that you configured in the
steps above. This option allows you to assign a pre-configured announcement to
this auto attendant.
7. Check the Zero Reaches Operator checkbox if you would like to allow callers to
escape out of the auto attendant and be routed to the operator. The operator is
an extension or custom routing table that has been designated as the operator.
To Assign an Extension as the Operator
a. Click the Administration tab then click System Settings.
b. In the Operator field, click Ext then select the extension number you
want to assign as the operator from the Operator extension drop-down.
c. Click Save to save your changes.
8. Check the Allow Extension Numbers checkbox if you would like to set
Evolution PBX to listen for digits that are dialed by the caller to escape the auto
attendant and connect directly to an extension.
9. Check the Time of Day routing checkbox if you would like Evolution PBX to play
a different announcement for different times of the day (for example after
business hours).
Checking this box expands the Menu Settings to include the following:
• In the Start Time field, select a start time. This will be the time of the
day that your standard message will begin playing (for example your open
hours message).
Note: The time of the day that does not fall within the start and end
times will play the message that you select in the “After Hours Route Calls
To” drop-down menu.
• In the End Time field, select an end time. This will be the time of the day
that your standard message will stop playing. Thus the message that you
select in the “After Hours Route Calls To” drop-down menu will begin
playing at this time and end the next day at the start time that you set
above.
• In the After Hours Route Calls To field, select the message that you want
to play outside of the hours that you set for the start time and end time.
• Click the Closed Weekends checkbox (displayed when you click Time of Day
Routing) to play a closed message during the weekends.
10. In the If Caller Presses fields, select the appropriate Send Calls To option and
Location for each phone key press.