User guide

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CallRoutingTab
The Call Routing tab allows you to configure auto attendants, speed dial numbers,
custom routing rules
, outbound dial maps and advanced feature codes.
AutoAttendant
Evolution PBX includes an auto attendant to answer calls and presents the caller with a
customized script that allows the caller to select a resource or destination. The auto
attendant then routes the call to the selected resource or destination. An auto attendant
provides the familiar “Press one to talk to sales, press two to talk to support...”
Note: There are some specialized system auto attendants that are pre-configured in
Evolution PBX. They are as follows:
Dial String Description
ConferenceAdmin Allows a caller to access the internal conference room system.
DialByFirstName Allows a caller to input the first three letters of a person’s first name as
assigned under the Caller ID Name of an extension and be connected
directly to that extension. Evolution PBX automatically assumes that the
first word listed in the Caller ID Name field is the first name. If only one
word is listed it will use that word as the first name. Evolution PBX will
read the letters of the matched name to the caller. If there are multiple
matches the first instance of the name alphabetically will be read and the
caller can indicate that name is incorrect and Evolution PBX will proceed
to the next name alphabetically until the first name is found.
DialByLastName Allows a caller to input the first three letters of a person’s last name as
assigned under the Caller ID Name of an extension and be connected
directly to that extension. Evolution PBX automatically assumes that the
second word listed in the Caller ID Name field is the last name. If only
one word is listed it will use that word as the last name. Evolution PBX
will read the letters of the matched name to the caller. If there are
multiple matches the first instance of the name alphabetically will be read
and the caller can indicate that name is incorrect and Evolution PBX will
proceed to the next name alphabetically until the last name is found.
VoiceMailAdmin Allows a caller to access the internal voicemail system.