User guide

Page 41 of 57
iView
iView is an optional, easy-to-use Operator Console for managing phone calls in your
PBX directly from your desktop via Intuitive Voice Technology’s Evolution PBX software.
iView utilizes java architecture enabling it to run on multiple platforms (e.g., Windows,
Linux, Mac) and can be added to any new or existing Evolution PBX installation. In
addition, iView provides full support for SIP, IAX, and ZAP.
iView provides a flexible interface that does not need to be tied to any one location. Any
of your operators can see all the extensions within your organization and monitor the
availability of your personnel from any location. This enables your operators to see all
incoming calls, calls on hold and parked calls as well as the status of all users in your
company allowing you to effectively and efficiently manage your resources via iView’s
intuitive drag and drop user interface.
ClientInstructions
The Client Instructions section provides step by step procedures and configuration
settings for downloading and setting up iView.
ServerSettings
The Server Settings section provides two options: Enabled and Disabled.
• Selecting Enabled allows Evolution PBX to automatically build and manage the
iView configuration for you.
• Selecting Disabled allows Evolution to automatically build the initial
configuration for you and allow you to overwrite the auto configuration using
iView’s console administration features.
Note: All auto configuration fields that have been overwritten using iView’s console
administration features will be lost and be replaced with the default configurations when
iView reconnects to Evolution.
