User guide

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Voicemail
Evolution PBX includes a voicemail application. When you configure an extension for a
telephone or other device a matching voicemail box is automatically created. Select
None rather than Personal in the Mailbox field to choose not to automatically create a
voicemail box when setting up a new extension.
ConfiguringVoicemail
To Configure a New Voicemail Box
1. Login to Evolution PBX, click the Resources tab then click Voicemail.
2. Click New Record and the voicemail configuration window displays.
3. In the Mailbox field, select the mailbox that will be used by users and the
system to route calls and access the voicemail box.
4. In the Password field, enter the password for the user to access their voicemail
box. By default this is set to be the same as the voicemail box or left blank.
5. In the Name field, enter a name to be used for easy system reference and to
provide the user’s name for the dial-by-name directory if it is enabled.
6. In the 0 Reaches Operator field, select Yes to allow a caller to dial 0 to reach
an operator (defined in system settings). Select No to allow a caller to escape
from voicemail to reach an operator.
7. In the Email Address field, enter the Email Address that will be sent an Email
message upon receipt of each new voicemail received. Leave this field blank if no
Email is desired.
If the Attach Voicemail field is set to Yes then the Email will include the digitally
recorded message as a .wav file attachment.
8. In the Notification Email/Ph Num field, enter the Email Address that will be
sent an Email message for notification only. Leave this field blank if no Email is
desired.
Note: This is a notification notice ONLY. No message will be attached
regardless of the status of the Email Address and Attach Voicemail fields.
9. In the Attach Voicemail field, select Yes to send a digitally recorded message
as an attachment (.wav file) to the Email Address provided in the Email Address
field. Select No to disable this feature.
10. In the Auto Delete field, select Yes for the Evolution PBX to automatically delete
a voicemail after an Email with the voicemail attachment is sent to the user.
Select No to disable this feature.
11. Click Save.
Note: Not all of the voicemail box fields are populated when the voicemail box is
automatically created as part of a new extension. Edit these fields after the
addition of the new extension. In particular you may want to edit the Name and
Email Address fields.