User guide
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ExtensionGroupStrategy
Setting Description
Ring All (One) All calls to this extension group will ring all extensions in this extension
group and the first one to answer the call will get the call.
Longest Available Rings the extension in this extension group that has been the longest
since receiving a call from this extension group.
Fewest calls Rings the extension in this extension group that has the fewest number of
completed calls.
Random Randomly rings any extension in the extension group.
Round Robin Mem Round Robin with Memory. Takes turns ringing each available extension
that belongs to the extension group and remembers which extension was
the last to receive a call and sends the next call to the next extension.
Ring All (Many) All calls to this extension group will ring all extensions in this extension
group and the first one to answer the call will get the call.
Strategy The pattern that will be used will be used for this extension group.
Strategy provides behavior such as ringing all extensions in the group or
a queue that sends calls to just one extension in the group based on a
specific logic. See the following table Extension Group Strategy for
descriptions of each of the settings.
Priority A number for this queue that determines its priority compared to another
extension group. A lower number means a higher priority. If an extension
receives a call from two extension groups the one with the higher priority
will be preferred.
Position Announces the caller’s position in the queue (when multiple callers are
waiting to be answered) to the caller. Never disables this feature, Once
announces once to the caller at 45 seconds, Once Every 45 Seconds
announces every 45 seconds updating the position until the call is
answered.
Hold Ann. Plays an announcement to the caller every 45 seconds. The feature is
enabled and plays the chosen announcement when this setting is set to a
specific announcement. None disables this feature.
Whisper Plays an announcement to the extension that answers the call before the
call is connected. The caller does not hear the announcement. The
feature is enabled and plays the chosen announcement when this setting
is set to a specific announcement. None disables this feature.
Allow VM Enables or disables the exit to voicemail for the extension group. If
enabled the caller can press 8 to exit the queue and leave a voicemail
message. You may announce this option to callers in your extension
group announcement or a hold announcement.
Fast Pass Enables or disables the Fast Pass feature. Fast Pass allows the caller to
press 9 to leave a message and then be called back automatically when
their position in the queue is reached. You may announce this option to
callers in your extension group announcement or a hold announcement.
Logoff If set to Auto then an extension will automatically be removed from the
extension group (logged off) if a call to it is not answered. The user can
enter *21 on their extension to be added back to the extension group
(log in). If set to Manual then a missed call will not remove extensions
from the extension group. The user can enter *20 to be manually
removed from the extension group (logged off).
Wrap-up Wrap-up is the amount of time in seconds that an extension that just got
off of a queue call will have before another queue call can be delivered.