User guide

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ExtensionGroups
An extension group is a collection of extensions that will follow a specified ring strategy
when a call is directed at that extension group. For example, if you have an office with
five extensions and one main number and you want incoming calls to ring all five
extensions and allow any one of the five users to answer the call then you could
configure an extension group to allow this behavior.
To Configure an Extension Group as a Basic Ring All Group
1. Login to Evolution PBX and configure all extensions that you want to be in the
extension group.
Note: Extensions must exist prior to using them in an extension group.
2. Click the Resources tab then click Extension Groups.
3. Click New Record and the extension configuration window displays.
4. In the Number field, select a number for your new extension group.
5. In the Name field, enter the name that you would like to use to describe this
extension group.
6. In the Mailbox field, select the mailbox for the extension group. If a call is not
answered by one of the extensions in the extension group within the number of
seconds set by the Ring Time it will be routed to the specified mailbox.
7. In the Record field, enter Yes to record calls or No to disable this feature.
8. In the Playing field, select your music on hold collection. This will play music to
the caller rather than playing a ringing sound.
9. In the Strategy field, select Ring All (Many). All calls will ring all of the
extensions in this group.
10. In the Priority field, select 1.
11. In the Position field, select Never.
12. In the Hold Ann field, select None.
13. In the Whisper field, select
None.
14. In the Allow VM field, select Enabled.
15. In the Fast Pass field, select Disabled.
16. In the Extensions in Group area, click Add to add the extensions that you want
to ring as part of this extension group. Repeat as needed.
17. Click Save then test the extension group.
Note: Test the extension group by dialing the extension group number from any
telephone connected to Evolution PBX and the call will be sent to the extension
group.
The follow two tables, Extension Group Settings and Extension Group Strategy, describe
the options for configuring Extension Groups.
ExtensionGroupSettings
Setting Description
Number The unique number for this extension group.
Name The name to describe this extension group.
Mailbox A voicemail box that will receive a call that is not answered by an
extension group (pending the value of other settings below).
Record Enable or disable recording of all calls to this extension group.
Playing The audio to play when a caller is connected to this extension group while
waiting to be answered. Ringing will play a standard ring-back to the
caller. Selecting a music on hold source will play the music or audio files
configured in that music on hold collection (see the Music on Hold section
for information about music on hold).
Ring Time The duration this extension group will ring until going to voicemail.