Instructions / Assembly

35
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call
for service.
This water heater incorporates a combustion shut off device that shuts the operation of the water heater
down if undesirable combustion conditions occur, such as the presence of flammable vapors or blockage of
the vent and/or combustion air-inlet openings. Please contact a Qualified Service Technician if this occurs.
CAUTION: For your safety DO NOT attempt repair of gas piping, combination gas control (thermostat),
burners, vent system, or other safety devices. Refer repairs to qualified service personnel.
CAUTION: Label all wines prior to disconnection when servicing controls. Wiring errors can cause improper
and dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING..
Problem Possible Causes What To Do
Condensation
This usually happens when a new
water heater is lled for the rst
time.
 This is normal. After the water in the tank
warms up, the condensation will disappear.
Refer to page 10 for more information.
Moisture from the products of
combustion condensing on the
tank surface.
 This is normal and will disappear in time. Refer
to page 10 for more information.
An undersized water heater will
cause condensation.
 Use a water heater size that meets the
requirements of your needs.
Yellow ame or
soot
Scale on top of the burner.
 Contact a qualied service technician to remove
scale.
Vent or combustion air inlet
openings are restricted.
 Remove obstruction or debris from vent and/or
combustion air-inlet openings on water heater
jacket.
Not enough combustion or
ventilation air supplied to the
water heater location.
 Proper operation of the water heater requires
air for combustion and ventilation. See the
Combustion and Ventilation Air information in
the “Installing The Water Heater” section of this
manual.
Unable to light the
main burner
Air in gas line.
 Contact a qualied service technician to purge
the air from the gas line.
Blocked vent system.
 Contact a qualied service technician to evaluate
vent system for blockage.
Pressure switch.
 Contact a qualied service technician.
Wire connection not fully se-
cured.
 Contact a qualied service technician to conrm
wire connections.
Combustion shutoff device
tripped.
 Combustion shutoff device should be inspected
by a qualied service technician.
Gas control problem.
 Contact a qualied service technician.
Main burner does not
stay lit
Combustion shutoff device
Tripped.
 The combustion shutoff device should be
inspected by a qualied service technician.
Thermal cutoff device tripped.
 Contact a qualied service technician.