Specifications

Stellar Service Instructions REV: D
Date of Issue: 14/09/2007
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RHEEM WATER HEATER WARRANTY (EXCLUDING SOLAR) - (AUSTRALIA AND NEW ZEALAND ONLY)
Rheem Australia will:
a) Repair, or if necessary replace any Rheem water heater or;
b) Replace any failed component or, if necessary, arrange the installation of a new water heater for the period shown in the following table and terms and
conditions.
Component Installation Model
Warranty Period
(since installation)
Warranty
All Components All installations All models First 12 months
New component or water heater (at Rheem’s sole discretion) free of
charge, including labour**
First 3 years
New water heater free of charge, including labour**
Rheemglas
Years 4 & 5
New water heater free of charge, with installation costs the responsibility of
the owner**
First 5 years New water heater free of charge, including labour**
Water heater installed in a
single-family domestic
premises with a thermostat
setting below 76ºC
Optima, Heavy
Duty and Stellar
Years 6 - 10
New water heater free of charge, with installation costs the responsibility of
the owner**
First 12 months New water heater free of charge, including labour**
Rheemglas
Years 2 & 3
New water heater free of charge, with installation costs the responsibility of
the owner**
First 12 months New water heater free of charge, including labour**
Inner Cylinder
And
Stainless Steel
Super Flue
Water heater installed in
any other than a single
domestic premises with a
thermostat setting below
76ºC
Optima, Heavy
Duty and Stellar
Years 2 - 5
New water heater free of charge, with installation costs the responsibility of
the owner**
Notes
**Refer to item 4 of warranty conditions
WARRANTY CONDITIONS
1. This warranty is applicable only to water heaters manufactured from 1 January
1995
2. The water heater must be installed in accordance with the Rheem Water Heater
installation instructions, supplied with the water heater, and in accordance with
all relevant statutory and local requirements of the state in which the water
heater is to be installed.
3. Where a failed component or water heater is replaced under warranty, the
balance of the original warranty period will remain effective. The replaced part or
water heater does not carry a new warranty.
4. Where the water heater is installed outside the boundaries of a metropolitan area
as defined by Rheem or further than 25 km from a regional Rheem
Service Branch Office, or Accredited Service Agent, the cost of transport,
insurance and travelling costs between the nearest Rheem Service Accredited
Service Agent’s premises and the installed site shall be the owner’s
responsibility.
5. The warranty only applies to the water heater and original or genuine (company)
component replacement parts and therefore does not cover any plumbing or
electrical parts supplied by the installer and not an integral part of the water
heater, e.g. pressure limiting valve, stop cock, non-return valve, electrical
switches, pumps, or fuse.
6. The water heater must be sized to supply the hot water demand in accordance
with the guidelines in Rheem Water Heater literature.
WARRANTY EXCLUSIONS
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER HEATER WARRANTY
ABOVE, BUT THE FOLLOWING EXCLUSIONS MAY CAUSE THE RHEEM WATER HEATER WARRANTY TO BECOME VOID, AND
MAY INCUR A SERVICE CHARGE AND COST OF PARTS (IF NECESSARY)
a. Accidental damage to the water heater or any component including: acts of God;
failure due to misuse; incorrect installation; attempts to repair the water heater
other than by a Rheem Service Accredited Service Agent, or the Rheem Service
Department.
b. Where it is found that there is nothing wrong with the water heater; where the
complaint is related to excessive discharge from the temperature and pressure
relief valve due to high water pressure; where there is no flow of water due to
faulty plumbing; where water leaks are related to plumbing and not the water
heater or water heater components; where there is a failure of gas, electricity or
water supplies; where the supply of gas, electricity or water does not comply with
relevant codes or acts.
c. Where the water heater or water heater component has failed directly or
indirectly as a result of excessive water pressure, temperature and/or thermal
input or corrosive atmosphere.
d. Where the water heater is located in a position that does not comply with the
Rheem water heater installation instructions or relevant statutory requirements,
causing the need for major dismantling or removal of cupboards, doors or walls,
or use of special equipment to bring the water heater to floor level
e. Repairs to the water heater due to scale formation in the waterways when the
water heater has been connected to a harmful water supply as outlined in the
Owners Guide.
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY AND ALL CLAIMS FOR
DAMAGE TO FURNITURE, WALLS, FOUNDATIONS OR ANY OTHER CONSEQUENTIAL LOSS EITHER DIRECTLY OR
INDIRECTLY DUE TO LEAKAGE FROM THE WATER HEATER.
In addition to this warranty, the Trade Practices Act 1974 and similar laws in each State and Territory provide the owner under certain conditions with minimum statutory rights
in relation to your Rheem water heater. This warranty must be read subject to that legislation and nothing in this warranty has the effect of excluding, restricting or modifying
those rights.
RHEEM AUSTRALIA PTY LTD FOR SERVICE TELEPHONE
ABN 21 098 823 511
131031 AUSTRALIA
0800 657 335 NEW ZEALAND
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any consequences
which may arise as a result of its application.