Operating instructions
32 
SAVE A SERVICE CALL 
Check the items below before making a service call. You will be charged for attending to any condition or 
fault, which is not related to manufacture or failure of a part (refer to “Terms of the Rheem Warranty” on 
page 71). 
NO DISPLAY ON THE CONTROLLER 
•  Is the controller turned on? 
Press the on / off button (refer to “Temperature Control” on pages 11 to 30). 
•  Is the water heater plugged in and the power outlet switched on? 
•  Is power available in the house? 
Try using another electrical appliance. 
COLD WATER FROM THE HOT TAP 
•  Is the controller turned on? 
Press the on / off button (refer to “Temperature Control” on pages 11 to 30). 
•  Close the hot tap, wait 10 seconds and open the hot tap again. 
•  Is the hot tap open enough? 
The burners will not light if the flow rate is less than 2.0 L / min. 
•  Is the water heater plugged in and the power outlet switched on? 
•  Is power available in the house? 
Try using another electrical appliance. 
•  Is the isolation valve in the gas line open? 
•  Is there a gas supply to the rest of the house? 
Try lighting another gas appliance. 
•  Has the gas line been purged of air after installation? 
Refer to your plumber. 
WATER IS TOO HOT OR NOT HOT ENOUGH 
•  Does the controller you are using have priority? (refer to “Temperature Control” on pages 11 to 30) 
Note: For an 886 series water heater, 50°C is the maximum available temperature setting. 
WATER FLOW FLUCTUATES 
More than two or three taps in use at the same time may cause a decrease in the hot water flow from the 
taps. This can also be evident if the water heater has been installed as an in-series gas booster to a solar 
water heater and the solar heated water is at a low temperature. 
•  Are there more than two or three taps open, or are appliances such as a dishwasher or washing 
machine, in use at the same time? 
Ensure only two or three taps or appliances are on at the one time. 
•  Check the flow of the water from one tap, e.g., the shower. 
The shower should be adjusted so the hot tap is fully open. 










