Specifications

TM016 Rheem Gas Permanent Pilot Service Instructions
D.O.I: 01/2006
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53
Rheem Mains Pressure Water Heater Warranty – Australia Only
WARRANTY CONDITIONS
1. This warranty is applicable only to Rheem water
heaters manufactured from 1
st
November 2004.
2. The water heater must be installed in accordance
with the Rheem water heater installation instructions,
supplied with the water heater, and in accordance
with all relevant statutory and local requirements of
the State in which the water heater is to be installed.
3. Where a failed component or water heater is replaced
under Warranty, the balance of the original period will
remain effective. The replaced part or water heater
does not carry a new warranty.
4. Where the water heater is installed outside the
boundaries of a metropolitan area as defined by
Rheem Australia or further than 25 km from a regional
Rheem Australia branch office, or an Accredited
Service Agent, the cost of transport, insurance and
travelling costs between the
nearest Rheem Australia Accredited Service Agent’s
premises and the installed site shall be the owner’s
responsibility.
5. Where the water heater is installed in a position that
does not allow safe, ready access, the cost of
accessing the site safely, including the cost of
additional materials handling and/or safety equipment,
shall be the owners responsibility.
6. The warranty only applies to the water heater and
original or genuine (company) component
replacement parts and therefore does not cover any
plumbing or electrical parts supplied by the installer
and not an integral part of the water heater, e.g.
pressure limiting valve; isolation valves; non-return
valves; electrical switches; pumps or fuse.
7. The water heater must be sized to supply the hot
water demand in accordance with the guidelines in
the Rheem water heater literature.
WARRANTY EXCLUSIONS
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER HEATER
WARRANTY, HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER WARRANTY TO
BECOME VOID AND MAY INCUR A SERVICE CHARGE AND/OR COST OF PARTS.
a) Accidental damage to the water heater or
component including: Acts of God; failure due to
misuse; incorrect installation; attempts to repair the
water heater other than by a Rheem Australia
Accredited Service Agent or the Rheem Service
Department.
b) Where it is found there is nothing wrong with the
water heater; where the complaint is related to
excessive discharge from the temperature and/or
pressure relief valve due to high water pressure;
where there is no flow of hot water due to faulty
plumbing; where water leaks are related to plumbing
and not the water heater components; where there
is a failure of gas, electricity or water supplies;
where the supply of gas, electricity or water does not
comply with relevant codes or acts.
c) Where the water heater or water heater component
has failed directly or indirectly as a result of:
excessive water pressure; excessive temperature
and/or thermal input; blocked overflow/vent drain;
corrosive atmosphere; ice formation in the pipework
to or from the water heater.
d) Where the solar water heater or solar water heater
component has failed directly or indirectly as a result
of ice formation in the
waterways of a solar water heater system: without a
freeze protection system; with a freeze protection
system where the electricity supply has been
switched off or has failed; (Hiline) installed at an
altitude more than 600 metres above sea level;
(Loline) installed at an altitude more than 800 metres
above sea level; where the system has not been
installed in accordance with the water heater
installation instructions.
e) Where the water heater is located in a position that
does not comply with the Rheem water heater
installation instructions or relevant statutory
requirements, causing the need for major
dismantling or removal of cupboards, doors or walls,
or use of special equipment to bring the water
heater to floor or ground level or to a serviceable
position.
f) Repair and/or replacement of the water heater due
to scale formation in the waterways or the effects of
corrosive water when the water heater has been
connected to a harmful water supply as outlined in
the Owner’s Guide and Installation Instructions
booklet.
g) Breakage of collector glass for any reason including
hail damage (we suggest that the collector glass be
covered by your home insurance policy).
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY AND
ALL CLAIMS FOR DAMAGE TO FURNITURE, CARPETS, WALLS, FOUNDATIONS OR ANY OTHER
CONSEQUENTIAL LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER
HEATER, OR DUE TO LEAKAGE FROM FITTINGS AND/OR PIPE WORK OF METAL, PLASTIC OR OTHER
MATERIALS CAUSED BY WATER TEMPERATURE, WORKMANSHIP OR OTHER MODES OF FAILURE.
In addition to this warranty, the Trade Practices Act 1974 and similar laws in each state and territory provide
the owner under certain circumstances with certain minimum statutory rights in relation to your Rheem water
heater. This warranty must be read subject to that legislation and nothing in this warranty has the effect of
excluding or restricting those rights.
RHEEM AUSTRALIA
RHEEM AUSTRALIA PTY. LTD.
A.B.N 72 004 213 665
FOR SERVICE TELEPHONE
131 031 AUSTRALIA
or refer local Yellow Pages
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be
accepted for any consequences, which may arise as a result of its application.