User guide

RF Mogul Indoor Unit User Guide
18
FIRST YEAR
AFTER DATE OF INSTALLATION
During the First year after installation, RF Mogul will warranty its product against defects
when it has been installed and operated within the constraints of its intended use. The customer will
have two (2) options should their system fail due to one of these defects.
OPTIONS
• Option 1 - At the request of the customer, RF Mogul will send to the customer by ground freight a
replacement part at no charge and provide instructions to the customer on proper installation
procedures and pay a 'Flat Rate' for the part replacement.
• Option 2 - At the request of the customer, RF Mogul will provide a list of authorized dealers to
the customer and the customer can make arrangements for an authorized dealer to order and or
replace the defective part and pay this authorized dealer the flat rate as determined by the "Flat
Rate" schedule for the part replacement.
FREIGHT
• RF Mogul will pay for freight both ways during the first year.
• Freight will be prepaid to RF Mogul by way of a UPS Call Tag provided.
DEFECTIVE PARTS
• The defective part(s) will be required to be returned to RF Mogul for inspection and evaluation.
See "Returning Parts to the Factory" for details.
RESPONSIBILITY
• The customer is responsible for travel expenses when travel is required to get to a dealer for repairs.
Customer is responsible for any charges over and above the "Flat Rate" Schedule.
• RF Mogul will pay the party replacing the defective part a "Flat Rate" for its replacement after it is
returned to the factory and it has been inspected and verified that it is a "defective part".
• See Items 2-3 under Requirements for Warranty.