User's Manual
01908DUR
Warranty & Service
Limited Standard Warranty Terms
RF Code warrants its products to be free from defects in materials and workmanship for a
period of 1 year (12 months) for hardware and software from the date of purchase from RF
Code. Its obligation under this warranty is limited to repairing or replacing, at its own sole
option, any such defective products. This warranty does not apply to equipment that has
been damaged by accident, negligence, or misapplication or has been altered or modified in
any way. This warranty applies only to the original purchaser (end-user) and is not
transferable.
Standard Warranty Limitations
Except as provided herein, the entire liability of RF Code and its suppliers under this limited
warranty will be that RF Code will use reasonable efforts to repair or replace, without
charge, all defective Products returned to RF Code by Customer, all as more particularly
described in the End User Warranty. Except for the express warranties STATED HEREIN, RF
Code makes no other representations or warranties and RF Code hereby disclaims, all other
warranties, express, implied, statutory, or otherwise, including without limitation, any
warranty of merchantability, non-infringement of third party intellectual property rights,
fitness for a particular purpose, performance, satisfactory quality, or arising from a course
of dealing, usage or trade practice.
Obtaining Service & Support
For in-warranty service, customers have several options. Customers having difficulty with
RF Code products should attempt to solve those problems through RF Code’s Technical
Support Problem Escalation Process:
First, contact the RF Code representative or other distributor from whom the RF Code
product was purchased for information on how to obtain local support.
Second, contact the RF Code Customer Support via e-mail.
Third, contact the RF Code Customer Support via the Support Line.
For product returns, the support engineer will give you a return material authorization
(RMA) number. No returns will be accepted without an RMA number. If the warranty
expired, there is a charge for repair or replacement per RF Code’s out-of-warranty policy.
For full details of the RF Code RMA policy, please review the “RF Code Warranty, RMA, and
Extended Warranty Policy” document.