User's Manual

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Appendix
Warranty and Service
Limited Standard Warranty Terms
RF Code warrants its products to be free from defects in materials and workmanship for a period of 1 year
(12 months) for hardware and software from the date of purchase from RF Code. Its obligation under this
warranty is limited to repairing or replacing, at its own sole option, any such defective products. This warranty
does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been
altered or modified in any way. This warranty applies only to the original purchaser (end-user) and is not
transferable.
Standard Warranty Limitations
Except as provided herein, the entire liability of RF Code and its suppliers under this limited warranty will be
that RF Code will use reasonable efforts to repair or replace, without charge, all defective Products returned
to RF Code by a Customer, all as more particularly described in the End User Warranty. Except for the
express warranties stated herein, RF Code makes no other representations or warranties and RF Code hereby
disclaims, all other warranties, express, implied, statutory, or otherwise, including without limitation, any
warranty of merchantability, noninfringement of third party intellectual property rights, fitness for a particular
purpose, performance, satisfactory quality, or arising from a course of dealing, usage or trade practice.
Obtaining Service & Support
For in-warranty service, customers have several options. Customers having difficulty with RF Code products
should attempt to solve those problems through RF Code’s Technical Support Problem Escalation Process:
First, contact the RF Code representative or other distributor from whom the RF Code product was
purchased for information on how to obtain local support.
Second, contact the RF Code Customer Support via e-mail.
Third, contact the RF Code Customer Support via the Support Line.
For product returns, the support engineer will give you a return material authorization (RMA) number. No
returns will be accepted without an RMA number. If the warranty expired, there is a charge for repair or