User manual

Returnstar Interactive Technology Group Co., Ltd.

1) The computer is not under normal running or the memory is occupied too much.

Please close some applications or restart the computer.

2) The operating or writing force is uneven. Sometimes the force is too light to be

sensed.

3) Initializing hardware failed. Please reconnect the cable with the board to initialize

the hardware again.

4. When I operate and write on the IQBoard DVT, the system doesn’t respond.

Please reconnect the cable with the board to initialize the hardware again.

5.What if part of area in IQBoard DVT can not work or write?

1) Hardware initialization failed. Please reconnect USB cable and try again when

hardware initialization is finished.

2) Make sure that you do not touch the board when the hardware initialization is

processing. If you touch the board, it will cause this problem. Please reconnect the

USB cable or restart computer then try to operate or write on the board after hardware

initialization is finished.

6. The pen tip worn out.

Common abrasion will not affect normal operation. When the pen point is severely

abraded, you can purchase it from local dealer.

7. When interactive whiteboard is connected, and I start IQBoard Software, it is

still not registered.

1)The driver has not been installed or not been installed successfully, please reinstall

IQBoard DVT Drivers.

2) Wrong USB cable connection. Use the USB cable in standard configuration, and try

to operate after the whiteboard hardware is successfully connected.

For other questions, please consult our service center or local dealer.