Installation Manual

Pg. 6
Conditions and Limitations:
This warranty is subject to certain conditions and limitations
including, but not limited to, the following:
 Any part of a Retrax retractable pickup bed cover that is found
to be defective under the terms of this warranty will be repaired or replaced using either new or reconditioned parts at the
discretion of the manufacturer.
 In determining what constitutes a failure under the terms of this warranty the decision of the manufacturer will be final
 The warranty is applicable to the original purchaser only and is not transferable to subsequent purchasers.
 The manufacturer does not accept any responsibility in connection with the installation of any of its products by its dealers or
agents
 Without regard to an alleged defect of its products the manufacturer under any circumstances does not assume responsibility
for loss of time, inconvenience revenue, or other consequential damage including, but not limited to expenses for telephone,
food, lodging, travel, loss or damage to the vehicle the products are installed on or loss or damage to personal property of the
purchaser or user of the products.
 The manufacturer does not undertake responsibility to any purchaser for warranty expressed or implied by any of its dealers,
distributors or agents beyond which is contained herein.
 The manufacturer reserves the right to make changes in the design of, improvements to, or warranty of its products without
imposing any obligation upon itself to provide the same for any products manufactured previously.
 Under no circumstances shall Retrax be liable for special, indirect, incidental, or consequential damages sustained in
connection with the Retrax model covers.
Some states do not allow limitations on how long the implied warranty lasts, so the aforementioned limitations may not apply to
you.
Claim Procedure:
If a part fails, the purchaser should return to the selling dealer to determine if the failed part is covered under the terms of this
warranty. If a claim is necessary, the dealer will contact Retrax. If it is impractical for the purchaser to return to the selling
dealer, then the purchaser may contact Retrax directly at 1-800-206-4070. The defective part, along with a copy of the
original bill of sale, must be returned prepaid to Retrax at 917 S. 46th St. Grand Forks, ND 58201. At the manufacturer’s
discretion, photos, a copy of the original bill of sale and the serial number may be submitted in lieu of the returned damaged
product to Retrax. After determining the validity of the warranty claim, Retrax will ship a replacement part prepaid to the
customer. Labor costs to replace defective parts are the responsibility of the purchaser. If at any time you need warranty
assistance please call 1-800-206-4070 or email us at [e-mail] and one of our technical reps will be happy to help
you. When calling or emailing, please be prepared to reference your part number and serial number.
Retrax (referred to as the manufacturer) warrants each new Retrax retractable pickup bed cover to the original
owner (non-transferable) as follows:
The RetraxONE and RetraxONE MX have a limited lifetime warranty for the failure of materials and workmanship. Warranty
replacement costs will be prorated after one (1) year.
The RetraxPRO, RetraxPRO MX, PowertraxONE, PowertraxONE MX, PowertraxPRO and PowertraxPRO MX have a limited
lifetime warranty for the failure of materials and workmanship. Warranty replacement costs will be prorated after three (3)
years.
Items not covered under warranty:
 Normal wear over the life of the Retrax cover, to include
fading or discoloration
 Water intrusion at any location or any damage caused
as a result
 Other dealer and/or purchaser installed
parts & accessories
Warranty Statement
Conditions which will void all warranty:
 Lubrication of the rails or sealed ball bearings
 Altering the Retrax covers in any manner without written
approval by the manufacturer
 Use for any purpose other than the normal intended use
 Misuse, negligence, or accident
 Installation of any other part or accessory which comes
in contact with or may interfere with the Retrax cover
without written approval of the manufacturer
 Failure to adequately secure cargo to prevent damage to
the Retrax cover
 Acts of God or other external causes