Operating instructions

Examples of applications for the tiptel 345 pro

Solution

1. The PABX receives an external call.

2. If the extension is busy, the PABX transfers the call to the tiptel 345 pro (in this

connection, ensure the PABX supports the feature “Call diversion on Busy” and

that the extension to which the tiptel 345 pro is connected has been program-

med accordingly. Modern ISDN exchanges generally support this function). The

caller then hears, for example, the following message:

“Welcome to the Erlensee

Company's hotline. All our representatives are currently busy. You will be con-

nected with the next available representative. Please hold the line”.

3. After the message, the tiptel 345 pro sends a flash signal, calls the extension

(Service Department) again and waits.

4. If the extension is still engaged, the call is redirected to the tiptel 345 pro. The

caller hears the message again.

5. At the next attempt, the extension is free.

6. The Service Department takes the call.

Settings

Initial state

Record a greeting message without incoming recording - as shown in the above example. Here,

select e. g. OGM “1”. The necessary settings are described in detail in scenario 1.

Menu item “greeting and call transfer”

Press the menu button. The display shows the main menu.

Use the control buttons (upwards/

downwards) to look for the option

“greeting and call transfer”.

Press the select button next to

“greeting and call transfer”.

The display shows the input field for the

greeting and call transfer.

Press the select button next to

“greeting message”.

The input position flashes.

You can take out desired changes

or adjustments using the control

buttons (upwards/downwards).

Set the number of the announcement that

you have recorded as your greeting mes-

sage. In our example, this was “1”.

To finish input, press the select

button next to the relevant text

again.

The input position stops flashing.