Operating instructions

Examples of applications for the tiptel 345 pro
86
Greeting and call transfer
Scenario
Every caller is first greeted automatically and then transferred to the general office in
the Accounts Department.
If all the extensions are busy, the caller has the option to leave a message.
Solution
1. The PABX receives an external call.
2. The PABX transfers the call to the tiptel 345 pro.
3. The tiptel 345 pro takes the call and plays the following greeting:
“Welcome to
the Erlensee Company Accounts Department. To allow us to deal quickly with
your enquiry, please have your customer number and invoice number ready. You
will be connected with the next available representative. Please hold the line”
.
4. After the greeting, the equipment sends a flash signal and dials the intended
extension.
4a. A representative takes the call or
4b. If all the representatives are busy, the equipment returns to the caller via flash
signal, plays a message and gives the caller the option of leaving a message.
Sample message: “We are sorry, but all our representatives are currently busy. Please
leave a message and your phone number after the tone and we will return your call as
soon as possible”
.
The caller can now dictate his message. The recording can be heard later on the
equipment or by remote control as desired.