Operating instructions

Examples of applications for the tiptel 345 pro

the activation. The display now shows

“1” in the bottom right corner as a mes-

sage selection option. Moreover, you will

see the activated mailboxes “1”, “2” and

“3” as well as the symbol for greeting

and call transfer.

Time-controlled voice mail system

Scenario

The tiptel 345 pro offers a time control, allowing certain processes to be automated.

For example, the automatic attendant will be activated during office hours from 09:00

to 18:00 – as described in Variant 1 – and voice mail operation is switched in during

silent hours from 18:00 to 09:00.

During this pre-programmed period, the greeting with the transfer option is de-acti-

vated, and another message is selected instead. The new greeting gives the caller

the option to select the department concerned and leave a message.

Solution

Silent hours (18:00 to 09:00)

1. The PABX receives an external call after 18:00.

2. The time control de-activates the “automatic attendant” at 18:00. Instead, the

voice mail system takes incoming calls and, for example, the caller hears the

following greeting: “Welcome to the Erlensee Company. The office is now

closed. Our office hours are from 09:00 to 18:00 daily, but you may leave a mes-

sage. If you want to leave a message for our Sales Department press 1, for Des-

patch Department, press 2, and for Service Department, 3”.