Operating instructions

Examples of applications for the tiptel 345 pro

In order to give you an idea on the variety of possible applications for the tiptel 345

pro, we have hereinafter outlined some example scenarios for using the device. We

described a scenario and then summarised the solution. Afterwards, the required de-

vice settings are taken out. As for the described call transfer functions, the tiptel 345

pro has to be connected to an analog port (a/b port) of a PABX.

Automatic attendant

Scenario

A small sales office wants to give a professional impression to its clients. A telephone

exchange taking incoming calls and routing them to extensions is not an affordable

option.

Despite this, callers must receive a friendly welcome and be able to route themselves

to the department of their choice.

This is a good reason to choose the tiptel 345 pro Call Manager!

Solution

1. The PABX receives the incoming call.

2. The PABX directs the call to the tiptel 345 pro Call Manager.

3. The tiptel 345 pro takes the call and plays the following greeting, for example:

“Welcome to the Erlensee Company. If you want to talk to our Sales Department,

press 1, for Despatch Department press 2, for Service Department press 3. If you

do not make a selection, you will now be connected with one of our representa-

tives. Please hold the line”.