Operating instructions

Greeting and call transfer

General

Your tiptel 345 pro (within PABXs) welcomes your callers and transfers them to an-

other extension (for example a collective number). If the target number is engaged,

the caller is brought back and hears the installed busy message. Callers know ex-

actly that they are correctly connected and your staff will no longer have to record the

greeting text. In the event of a busy operator (overflow) the conversation can be di-

verted to your tiptel 345 pro (queuing system).

Another option is the “automatic attendant”. By pressing a button on the DTMF

phone, the caller can choose, which extension he would like to be connected to. If

you have activated the mail boxes and one of the 8 numbers is engaged, the caller

hears the relevant mail box message as a busy extension message.

Options for setting the greeting and call transfer

Greeting message ................. 1 to 8 or “–”. Enter here the message, which you

want to use as greeting message. By choosing “–”

you can switch off the function “greeting and call

transfer”.

Hold ........................................ Enter here the function used in your telephone sys-

tem to put a call on hold (usually it is the flash func-

tion “F”).

Resume .................................. Please enter here which code is required by your

PABX to bring a caller back if the target of a call

transfer is busy. In most cases it should be the stan-

dard flash signal “F” but in some PABXs it may be

“F0” or “FF”.

Extension number ................. Enter here the extension number, to which the caller

should be connected to. The caller will be connected

to this extension after having heard the complete

greeting message (fixed extension number).

Busy extension message ..... 1 to 8 or “–”. Enter the OGM that the caller should

hear if the extension is busy. By choosing “–” you

can switch off the busy extension function.