User manual

Chapter 3 Device Alarms
35
Troubleshooting
The table below lists some of the problems you may experience with your device and possible
solutions to those problems.
Problem Why It Happened What To Do
Nothing happens when
you apply power to the
device. The backlight on
the buttons does not
light.
There is no power at the
outlet or the device is
unplugged.
If you are using AC power, check the
outlet and verify that the device is
properly plugged in. Make sure there
is power available at the outlet. Make
sure the AC power cord is connected
correctly to the power supply and the
power supply cord is securely connected
to the device’s power inlet. If the problem
continues to occur, contact your home
care provider. Return both the device and
power supply to your provider so they
can determine if the problem is with the
device or power supply.
If you are using DC power, make sure
your DC power cord and battery adapter
cable connections are secure. Check
your battery. It may need recharged
or replaced. If the problem persists,
check the DC cord’s fuse following the
instructions supplied with your DC cord.
The fuse may need to be replaced. If the
problem still occurs, contact your home
care provider.
The airow does not turn
on.
There may be a problem
with the blower.
Make sure the device is powered
correctly. Make sure “Therapy” or is
highlighted when pressing the control
Wheel to start airow. If the airow does
not turn on, there may be a problem with
your device. Contact your home care
provider for assistance.