User guide

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Troubleshooting Guide
Symptom cauSe poSSIBLe RemeDy
Excessive whistling /
feedback
Incorrect RIE mold placement Re-insert RIE mold carefully
Incorrect dome placement Re-insert dome
Excessive ear wax Consult your hearing healthcare professional
Feedback control may need adjustment Consult your hearing healthcare professional
RIE mold tubing worn or damaged Consult your hearing healthcare professional
Hearing instrument settings not optimal Consult your hearing healthcare professional
Sound distorted /
not clear
Weak battery Replace battery
Improper RIE mold or dome fit Consult your hearing healthcare professional
Hearing instrument damaged Consult your hearing healthcare professional
Hearing instrument settings not optimal Consult your hearing healthcare professional
Wireless does not work Possible Root Cause - Instrument is in flight mode
Open and close the battery compartment once. Wireless will
reactivate 10 seconds later. (If Root Cause is instrument in flight mode)
If there are any other problems not mentioned in this guide, please contact your hearing healthcare professional.