User guide

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Troubleshooting Guide
Symptom cauSe poSSIBLe RemeDy
No sound
Not turned on Turn on by closing the battery door
Dead battery Replace battery
Battery door will not close Insert battery properly
Blocked RIE mold Clean RIE mold
Blocked wax filter Replace wax filter or consult your hearing healthcare professional
Not loud enough
Incorrect RIE mold placement Reinsert RIE mold
Blocked RIE mold or dome Clean RIE mold, replace dome, replace filter
Change in hearing sensitivity Consult your hearing healthcare professional
Excessive ear wax Consult your hearing healthcare professional
Volume set too low Consult your hearing healthcare professional