USER GUIDE Custom Hearing Instruments
Hearing instrument type designations for models included in this user guide are: BO312, FCC ID: X26BO312, IC: 6941C-BO312; BO13, FCC ID: X26BO13, IC: 6941C-BO13; PH312, FCC ID: X26PH312, IC: 6941C-PH312; and PH13, FCC ID: X26PH13, IC: 6941C-PH13. Please see page 10 and 14 for lists of models referring to these types. Statement: This device complies with Part 15 of the FCC Rules.
Intended use Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compensate for impaired hearing. The fundamental operating principle of hearing instruments is to receive, amplify, and transfer sound to the ear drum of a hearing impaired person. List of countries: Products without wireless functionality are intended for worldwide sales. Products with wireless functionality are intended for sale in countries within the European Economic Area as well as Switzerland.
The products are in compliance with the following regulatory requirements: • In the EU: the device conforms to the Essential Requirements according to Annex I of Council Directive 93/42/EEC for medical devices (MDD) and essential requirements and other relevant provisions of Directive 1999/5/EC (R&TTE). The declaration of conformity may be consulted at www.resound.com • In US: FCC CFR 47 Part 15, subpart C, section 15.249.
Introduction Congratulations on the purchase of your new hearing instruments. ReSound’s innovative sound technology and design, combined with the customized device programming selected by your hearing care professional, will make hearing a more enjoyable experience. Hearing instruments will enable you to hear sounds that you may not have heard in years because of your hearing loss. Practice and a positive attitude are important in learning to use hearing instruments.
Hearing instrument model: Model 10/20: Battery size 10 Model 30: Battery size 13 or 312 (circle one) Model 40/50: Battery size 13 or 312 (circle one) Left serial number: Right serial number: 7
Contents Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . 3 List of countries . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Description of the hearing instruments . . . . . . 10 Getting started . . . . . . . . . . . . . . . . . . . . . . . . 16 On/Off function . . . . . . . . . . . . . . . . . . . . . . . 16 SmartStart . . . . . . . . . . . . .
Battery warning information . . . . . . . . . . . . . . 39 Hearing instrument expectations. . . . . . . . . . 39 Warning to hearing aid dispensers . . . . . . . . . 40 Important notice for prospective hearing aid users . . . . . . . . . . . . . . . . . . . . . . 40 Children with hearing loss . . . . . . . . . . . . . . . 41 Troubleshooting guide . . . . . . . . . . . . . . . . . . 42 Technical data . . . . . . . . . . . . . . . . . . . . . . . . 46 Warranty and repairs . . . . . . . . . . . . . . .
Custom remote microphone hearing instrument models with size 10A battery are available in the following variants: AL910-MP, AL910-M AL710-MP, AL710-M AL510-MP, AL510-M VO910-MP, VO910-M VO710-MP, VO710-M VO510-MP, VO510-M Custom remote microphone hearing instruments (type BO312 with FCC ID X26BO312, IC number 6941C-BO312 models designated by a “W” at the end of the model number) with size 312 battery are available in the following variants: AL930-MUW, AL930-MPW, AL930-MW, AL930-MU, AL930-MP, AL930-M AL730-M
Program button (optional) Battery compartment and On/Off switch Removal cord (optional) Sound outlet Wax filter Vent Microphone sound inlet(s) Remote microphone and tubing (for remote microphone devices) 9. Volume control (optional) 10. Model 11. Manufacturer 12. Serial number 4 1. 2. 3. 4. 5. 6. 7. 8.
Invisible-in-the-canal (IIC), completelyin-the-canal (CIC) and mini-canal (MC) hearing instruments with size 10A battery are available in the following variants: VO910-C, VO710-C AL910, AL910-P, AL920, AL920-P AL710, AL710-P, AL720, AL720-P AL510, AL510-P, AL520, AL520-P AL410, AL410-P, AL420, AL420-P VO910, VO910-P VO710, VO710-P VO510, VO510-P In-the-canal (ITC) hearing instruments (type PH312 with FCC ID X26PH312, IC number 6941C-PH312 models designated by a “W” at the end of the model number) with size
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Continued from the previous page … Custom in-the-ear (ITE) hearing instruments (type PH312 with FCC ID X26PH312, IC number 6941C-PH312 models designated by a “W” at the end of the model number) with size 312 battery are available in the following variants: AL940, AL940-P, AL940-D, AL940-DP AL740, AL740-P, AL740-D, AL740-DP AL540, AL540-P, AL540-D, AL540-DP AL440, AL440-P, AL440-D, AL440-DP AL940-W, AL940-DW, AL940-PW, AL940-DPW AL740-W, AL740-DW, AL740-PW, AL740-DPW AL540-W, AL540-DW, AL540-PW, AL540-DPW AL
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Getting started On On/Off function 1. When the battery door is closed, the hearing instrument will turn on, and the default program will be activated. 2. To turn the hearing instrument off, open the battery door. Many individuals can use their fingernail to pull it open. i Tip: Whenever the hearing instruments are not in use, remember to open the battery doors to avoid unnecessary battery consumption. SmartStart Hearing instruments can be turned on once you have placed them on your ears.
Inserting/Replacing the battery 1. Open the battery door completely by using your fingernail. Remove the used battery if present. 2. Prepare the new battery (please refer to page 7 for information on appropriate battery type/size for your hearing instrument). Remove the protective foil and wait 2 minutes before inserting the battery into the hearing instrument to allow activation of the battery. 3. Insert the new battery with the positive side in the correct position. 4. Gently close the battery door.
Low battery indicator Your hearing care professional can activate a low battery indicator in your hearing instruments. The hearing instrument will reduce amplification and emit a beep signal if battery power gets too low. This signal will recur every five minutes until the hearing instrument automatically switches off. The low battery indicator can vary slightly, depending on the type of battery used. It is recommended that you keep spare batteries on hand.
Inserting/Removing hearing instruments Insertion (remote microphone) 1. Hold the hearing instrument between your thumb and index finger, either above and below or on the sides. 2. Place the sound outlet portion into your ear canal. Turn the top part of the earmold gently backwards and forwards so that it tucks behind the fold of skin above your ear canal. 3. Insert the hearing instrument into your ear canal. Opening and closing your mouth may ease insertion. 4.
Insertion (IIC, CIC, ITC, and ITE) 1. Hold the hearing instrument between your thumb and index finger, either above and below or on the sides. For IIC, there is a dot on the top side of the shell to show orientation for insertion. 2. Place the sound outlet portion into your ear canal. Turn the top part of the hearing instrument gently backwards and forwards so that it tucks behind the fold of skin above your ear canal. 3. Insert the hearing instrument into your ear canal.
Removal options (IIC, CIC and remote microphone) 1. Hold the removal cord with your thumb and index finger and pull outward. 2. Hold the edges of the hearing instrument with your thumb and forefinger and pull outward while slightly rotating your hand forward. 3. If remote microphone hearing instruments do not have a removal cord, gently pull outward with the microphone tubing. Removal (ITC and ITE) 1. Hold the edges of the hearing instrument with your thumb and forefinger. 2.
Operation of the hearing instrument Volume control (Optional) The volume control will allow the volume of hearing instruments to be increased or decreased. 1. To increase the volume, rotate the volume control forward (towards your face when you are wearing the hearing instruments). 2. To decrease the volume, rotate the volume control backward (away from your face). When volume is increased or decreased, a beep signal will be heard for each incremental change.
Program button (Optional) Depending on your experience level with hearing instruments, individual hearing needs, and the type of listening environments you experience, your hearing care professional may activate additional programs in the hearing instrument. If additional programs have been activated, the following list explains how they work. 1. You can switch between programs by pushing the push button once. 2. You will then hear one or more beeps.
i Flight mode* When boarding a flight or entering an area where RF transmitters are prohibited, wireless functionality must be deactivated, as it is not allowed to radiate radio signals during flights or in otherwise restricted areas. For Alera wireless hearing instruments, follow the following steps to enter and leave flight mode: It is possible to disable wireless operation by opening and closing the battery compartment of the hearing instrument while at the same time pressing the push button.
for at least 10 seconds before attempting to enable wireless again. It is possible to re-enable wireless operation by opening and closing the battery door once. 10 seconds after this operation is completed, wireless operation will begin again. i Note: It is important to wait an additional 15 seconds after wireless function resumes before opening and closing the battery compartment again for any reason. If the battery compartment is opened and closed during this 15 second window, flight mode will resume.
Telecoil (optional on some ITC, ITE , and remote microphone models) If equipped, a telecoil can be activated by your hearing care professional and accessed through one of the additional programs. A telecoil picks up a telephone’s magnetic signal and converts it to sound. An optional telephone program may help to improve speech understanding on the telephone. When using a telecoil program, the receiver of the telephone may need to be held closer to the hearing instrument.
PhoneNow (not available in VO910-C and VO710-C instruments) The PhoneNow function allows your hearing instrument to automatically switch to your telephone program when a telephone receiver is raised to the ear. When the telephone receiver is removed from the ear, the hearing instrument automatically returns to the previous listening program. Placement of PhoneNow magnets Place PhoneNow magnet on your telephone receiver to allow operation of the PhoneNow function.
i PhoneNow precautions 1. Keep magnets out of reach of pets, children, and individuals who are mentally challenged. If a magnet is swallowed, please seek advice from a medical practitioner. 2. The magnet may affect some medical devices or electronic systems. The manufacturer of any magnetically sensitive devices (e.g.
i Care and maintenance Your hearing instrument is protected by a layer of protective, hydrophobic nanocoat material. Please follow the following instructions to prolong the durability of your hearing instruments: 1. Keep your hearing instrument clean and dry. Wipe the case with a soft cloth or tissue after use to remove grease or moisture. Do not use water or solvents, as these can damage the hearing instrument(s). 2.
i Daily maintenance It is important to keep your hearing instrument clean and dry. On a daily basis, clean the hearing instruments using a soft cloth or tissue. Remove any wax or debris from hearing instruments using a brush and/ or a wire loop. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended. Replacing wax filters Custom hearing instruments may have wax filters that protect against wax and moisture.
i i Tip: Pressing on the new filter with the flat side of the wax filter tool can ensure that the filter is correctly in place. Note: If a different type of wax filter is used for your hearing instruments, or if your hearing instruments do not utilize wax filters, consult your hearing care professional for guidance. i Use only original ReSound consumables e.g. wax filters.
such as a steam bath or sauna. 3. Should the hearing instrument become moist, remove the battery and place the hearing instrument in a closed container with a drying agent. Your hearing care professional can provide options for drying containers or kits. 4. Remove the hearing instruments when applying items such as cosmetics, perfume, after shave, hairspray, and suntan lotion. 5.
instruments. 3. Do not wear hearing instruments in mines, oil fields, or other explosive areas unless those areas are certified for hearing instrument use. 4. Do not allow others to use your hearing instruments. This may cause damage to the hearing instruments or to the hearing of the other individual. 5. Instrument usage by children or mentally challenged persons should be supervised at all times to ensure their safety. The hearing instrument contains small parts that could be swallowed by children.
Tinnitus Sound Generator (TSG) module Intended use for the TSG module Your ReSound hearing instruments may also include the Tinnitus Sound Generator function, a tool for generating sounds to be used in tinnitus management programs to relieve suffering from tinnitus. i TSG warnings • Sound generators can be dangerous if improperly used. • Sound generators should be used only as advised by your doctor, audiologist, or hearing healthcare professional.
If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing healthcare professional can set the TSG Module so that it becomes audible exclusively in such surroundings. The overall sound level can be adjusted via an optional volume control. Your doctor, audiologist or hearing healthcare professional will review with you the need for having such a control. TSG volume control The sound generator is set to a specific loudness level by the hearing healthcare professional.
The scientific concepts that form the basis for the device The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with a neutral sound which is easily ignored. Sound enrichment is an important component of most approaches to tinnitus management, such as Tinnitus Retraining Therapy (TRT). To assist habituation to tinnitus, this needs to be audible.
Prescription use of this TSG hearing instrument The TSG module should be used as prescribed by your doctor, audiologist or hearing healthcare professional. In order to avoid permanent hearing damages, the maximum daily usage depends on the level of the generated sound.
The sound generator instrument is a tool to generate sounds to be used with appropriate counselling and/ or in a tinnitus management program to relieve patients suffering from tinnitus.
i Battery warning information Batteries, although very small, contain dangerous substances, and should be disposed of carefully. This is for the safety of you and the environment. Please note: 1. Do not attempt to recharge batteries (Zinc Air) which are not specifically designated as rechargeable because they may leak or explode. 2. DO NOT attempt to dispose of batteries by burning them. Used batteries are harmful to the environment.
i Warning to hearing aid dispensers (US Only) A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: (i) Visible congenital or traumatic deformity of the ear.
Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation. The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid.
Troubleshooting Guide Symptom Cause Not turned on No sound Dead battery Battery door will not close Blocked wax filter Incorrect earmold placement Blocked sound outlet filter Not loud enough Change in hearing sensitivity Excessive earwax Volume set too low 42
POSSIBLE REMEDY Turn on by closing the battery door Replace battery Insert battery properly Replace wax filter or consult your hearing care professional Reinsert hearing instrument carefully Change filter or consult your hearing care professional Consult your hearing care professional Consult your physician Increase the volume control if available or consult your hearing care professional.
Troubleshooting Guide Symptom Cause Incorrect earmold placement Excessive whistling / feedback Excessive earwax Feedback control may need adjustment Hearing instrument settings not optimal Weak battery Sound distorted / not clear Improper earmold or dome fit Hearing instrument damaged Hearing instrument settings not optimal Wireless does not work 44 Possible Root Cause - Device is in flight mode * If there are any other problems not mentioned in this guide, please contact your hearing care professi
POSSIBLE REMEDY Re-insert earmold carefully Consult your hearing care professional Consult your hearing care professional Consult your hearing care professional Replace battery Consult your hearing care professional Consult your hearing care professional Consult your hearing care professional For Alera devices with push button: Open and close the battery compartment.
Technical Data (Custom remote mic) Hearing Instrument Model AL910-M, AL710-M, AL510-M AL910-MP, AL710-MP, AL510-MP AL930-M, AL730-M, AL530-M, AL930-MW, AL730-MW, AL530-MW ALT930-MW, ALT730-MW, ALT530-MW AL930-MP, AL730-MP, AL530-MP, AL930-MPW, AL730-MPW, AL530-MPW, ALT930-MPW, ALT730-MPW, ALT530-MPW AL930-MU, AL730-MU, AL530-MU, AL930-MUW, AL730-MUW, AL530-MUW, ALT930-MUW, ALT730-MUW, ALT530-MUW Maximum output (2ccCoupler / IEC 60118-7 and ANSI S3.
Technical Data (CIC, mini-canal, ITC and ITE) Hearing Instrument Model Maximum output (2ccCoupler / IEC 60118-7 and ANSI S3.22-2013) AL910, AL710, AL510, AL410 112dB SPL (typical) AL910-P, AL710-P, AL510-P, AL410-P 116dB SPL (typical) AL920, AL720, AL520, AL420 112dB SPL (typical) AL920-P, AL720-P, AL520-P, AL420-P 116dB SPL (typical) AL930, AL730, AL530, AL430 AL930-D, AL730-D, AL530-D, AL430-D AL930-W. AL930-DW, AL730-W. AL730-DW, AL530-W.
Technical Data (ITCs and ITEs) Hearing Instrument Model Maximum output (2ccCoupler / IEC 60118-7 and ANSI S3.22-2013) AL940, AL740, AL540, AL440, AL940-D, AL740-D, AL540-D, AL440-D AL940-W. AL940-DW, AL740-W. AL740-DW, AL540-W.
Warranty and repairs ReSound provides a warranty on hearing instruments in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, ReSound pledges to secure functionality at least equivalent to the original hearing instrument. As a signatory to the United Nations Global Compact initiative, ReSound is committed to doing this in line with environment-friendly best practices.
Be aware of information marked with the warning symbol i WARNING points out a situation that could lead to serious injuries, CAUTION indicates a situation that could lead to minor and moderate injuries. i Advice and tips on how to handle your hearing instrument better. Equipment includes RF transmitter. Product is a Type B applied part.
Please ask your local hearing care professional concerning disposal of your hearing instrument Faceplate/Electronics by: ReSound A/S Any issues relating to the EU Medical Device Directive 93/42/EEC, or Council Directive 1999/5/EC on Radio Equipment and Telecommunications terminal equipment should be directed to ReSound A/S 51
400145011-US-13.03-Rev.D ReSound North America 8001 Bloomington Freeway Bloomington, MN 55420 1-888-735-4327 consumerhelp@gnresound.com ReSound Government Services 8001 Bloomington Freeway Bloomington, MN 55420 1-800-392-9932 VAinfo@gnresound.
