Specifications

Section 8

Returning Product to RI for Repair

Research Instruments Ltd

SECTION 8 - RETURNING PRODUCT TO RI FOR REPAIR

Please refer to the ‘Troubleshooting’ section in this manual before returning product to RI. If you

continue to have a problem with your device, please follow these instructions:

Returned Goods Policy

Goods will be accepted for return for the following reasons:

If shipment was made without the customer’s authorization or order

• If incorrect items were shipped

• If defective items were shipped

• If defective goods are covered by the standard warranty

To return product, you must contact Customer Service for a Returned Merchandise

Authorization (RMA) number. Items will not be accepted without an RMA number. Please have

the following information:

• Reason you wish to return the goods

• Quantity, description, part number, serial number of the goods

• Date of receipt of order

• Customer’s purchase order and the CooperSurgical or Origio invoice number

All used products must be cleaned and sterilized prior to shipment. A signed decontamination

declaration may be required.

All products should be carefully and adequately packed, preferably in original packaging.

Replacement items or additional repairs will be invoiced.

All packaging should be clearly labeled with the RMA number and statement “Urgent – Returned

Items for Repair”.

Return Address:

Research Instruments Ltd,

Bickland Industrial Park,

Falmouth, Cornwall, TR11 4TA, UK

Shipments must be sent prepaid by the customer and insured for their full value during shipping.

Freight collect shipments will not be accepted, and goods will be returned to sender.

If Customer intends to return equipment ordered in error, the following restocking charges and

terms will apply:

• 25 percent within 60 days from date of shipment

• Goods must be returned unused, in the original carton, and in marketable condition

• Refurbishing and replacement charges will be added to the restocking charges for

damaged or missing items

• No return after 60 days

• No refund on sterile, single-use disposable products