Installation guide

• ReplayTV stuck at swirl screen (past "Please wait...")
Network problems can also cause the boot process to hang on a ReplayTV. If your ReplayTV boots past the "Please wait ..." and
"One moment please ..." screens, and then hangs at the next screen (referred to as the swirl screen), you may have a network
problem. In this case, the system may continue to reboot if left alone after 15-20 minutes or more. You can also see if a
network problem is the source of the boot up process hanging by removing the network cable from the back of the ReplayTV
and rebooting it. If the ReplayTV then boots normally with the network cable removed, you have a network configuration
problem of some kind. Double check your ReplayTV network settings and your router for ReplayTV access to the Internet.
Here's the swirl screen:
• ReplayTV Troubleshooting / Knowledgebase
DNNA has assembled a collection of troubleshooting information for all models or ReplayTVs in a ReplayTV Knowledgebase. For
many common problems, you may find the answer there.
• ReplayTV User's Guides/Manuals
ReplayTV 20XX/30XX User's Guide
ShowStopper PV-HS1000 User's Guide
ShowStopper PV-HS2000 User's Guide
ShowStopper PV-HS3000 User's Guide
ShowStopper PV-SS2710 User's Guide
ReplayTV 4000 User's Guide
ReplayTV 4500 User's Guide
ReplayTV 5000 User's Guide
ReplayTV 5500 User's Guide
• ReplayTV will work for a time and then the video freezes or stutters
Hard drive problems can show up in a variety of ways. If your ReplayTV will work fine for a time, but then the video freezes
and the audio stops, or the video gets stuck with the audio stuck and stuttering - you likely have a problem with the hard
drive. (When this happens, the unit will no longer respond to the remote and may eventually reboot itself). It could be the
drive has developed a bad area where the data can not be read properly, or the drive may be starting to fail. A pause, skip or
stutter in the video and/or audio on a regular basis (as in several times a minute in a recorded show or live TV) may also be
indicative of a hard drive problem.
You should pull the drive and run the manufacturer diagnostics on it. If it passes, try re-imaging the drive. If you have a two
drive ReplayTV, read the information under ReplayTV stuck at "Please wait..." regarding a two drive system.