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Camera is not Powering on
If your camera is not powering on, please try
the following solutions:
• Plug the camera into another outlet.
• Use another 12V power adapter to power on
the camera.
If these won't work, please contact Reolink
Support https://support.reolink.com
WiFi Connection Failed During Initial
Setup Process
If the camera failed to connect to WiFi, please
try the following solutions:
• Please ensure you have entered the correct
WiFi password.
• Put your camera close to your router to
ensure a strong WiFi signal.
• Change the encryption method of the WiFi
network to WPA2-PSK/WPA-PSK (safer
encryption) on your router interface.
• Change your WiFi SSID or password and
make sure that SSID is within 31 characters
and password is within 64 characters.
• Set your password using only the characters
on the keyboard.
If these won't work, please contact Reolink
Support https://support.reolink.com
Troubleshooting
Specifications
Operating Frequency: 2.4/5GHz Dual-band
Operating Temperature:
-10°C to 55°C (14°F to 131°F)
Frame Rate: 20fps (default)
Audio: Two-way audio
IR Cut Filter: Yes
Display Resolution: 5MP
IR Distance: 12 meters (40 ft)
Pan/Tilt Angle: Horizontal: 355° / Vertical: 50°
Power Input: DC 12V/1A
Hardware
Software Features
General
Pull the button of the security mount and unscrew the ceiling bracket from the mount.
Mount the Camera to the Ceiling
Install the bracket to the ceiling. Align the camera with the bracket and turn the camera unit
clockwise to lock it in position.
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