Instruction Manual

No SIM Card
15
Further Information
Troubleshooting (Screen Messages)
Message Meaning Possible Cause
Control panel
cannot identify
the SIM.
• SIM inserted wrong way round or upside-down -
check and re-insert.
• SIM contacts dirty – try cleaning with eraser.
• SIM faulty – try SIM in another communication
device to check that it works correctly.
No Signal
The modem
cannot detect a
signal from the
mobile network.
• Antenna not fitted, or not screwed on fully.
• Control Panel location does not have sucient
mobile network reception – try alternative
locations (check other communication devices on
the same network to see if they show signal).
• Mobile network isn’t working – try mobile phone
on the same network to check this.
• Faulty antenna – try another antenna if you have
one.
• Fault on the board – return to factory.
GPRS Fail The modem can
detect a network,
but cannot connect
to it.
• Network problem - the Control Panel will
automatically try to connect again. If this is still
a problem after 5 minutes then try restarting the
Control Panel.
• SIM not authorised for data access – verify
that the SIM has been enabled by the network
provider. You could try the SIM in another
communications device and try connecting to the
internet to prove data is enabled.
Modem Fail The Control Panel
software is getting
no response from
the internal modem.