Warranty

RENOGY is a trademark of RNG Group Inc.

General Conditions for Warranty Claims

For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials and

workmanship under normal application, such as defects and/or failures due to manufacturing or due to

materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will

offer steps and procedures to test the product(s), repair the product(s) or require the Purchaser to ship the

product(s) to the technical support team if needed. Based on the outcome, the warranty service will then

be in effect.

This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the

original Purchaser in order to claim warranty. Original order information is needed to claim warranty. If

original order was shipped within the US, the Purchaser will be responsible for additional shipping costs out

of the US. The Customer’s sole and exclusive remedy and the entire liability of the Warrantor, its suppliers

and affiliates for breach of the warranty is, either to replace the product(s) or component parts of the

product(s) and in some cases refund the product(s) cost. This warranty does not cover labor. Products that

have been serviced or replaced under their warranty period do not receive extended warranties. Instead,

the serviced/replaced product(s) will abide to the original warranty period issued when first purchased. No

employee, agent, dealer or any other person is authorized to give any warranties on behalf of the Warrantor,

not expressly set forth in this limited warranty.

Exclusions and Limitations

The warranty does not cover failures result from incorrect handling, product modifications, installation,

conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy

supply, chemicals, the effect of solid bodies or deliberate damage. If the Warrantor determines that the

problem with the product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or

materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all

costs incurred by the Warrantor necessary to repair, replace and transport the product(s).

The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a

description of the defect/loss of performance within the warranty period. The Warrantor shall accept no

returns of product(s) without the previous written request for this. Within five (5) business days of the date

of notification, the Warrantor will provide the Purchaser with an RMA number and the location to which the

Purchaser must return the defective module(s). Any product(s) returned for valid warranty service shall be

shipped at the expense and risk of the Warrantor. The Purchaser must return the product(s) (or, if

authorized by the Warrantor, the defective component parts), within fifteen (15) days after issuance of the

RMA number. The Warrantor will be under no obligation to accept any returned product(s) that does not

have a valid RMA number. All parts that the Warrantor replaces shall become the Warrantor’s property on

the date the Warrantor ships the repaired product(s) or part back to the Purchaser. The Warrantor will use

all reasonable efforts within thirty (30) days of receipt of the defective product(s) to repair or replace such

product(s). If a warranty claim is invalid for any reason, the Purchaser will be charged at the Warrantor’s

then-current rates for services performed and will be charged for all necessary repairs and expenses

incurred by the Warrantor. If the Warrantor determines that a warranty claim is valid, it will ship the repaired

or replaced product(s) to the Purchaser at the Warrantor’s cost.

RNG GROUP INC. MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,

INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY

OR CONDITION ARISING OUT OF A COURSE OF DEALING, CUSTOMER OR USAGE OF TRADE.