Manual

21
15.3. Printing problems
Problem
Probable reason
Solution
Coloured stripe in the
paper.
Paper is near end.
Replace paper.
Blurred printing or spot
Paper is loaded incorrectly.
Reload the paper roll.
Incompatible paper type
Use recommended thermal paper.
Thermal head or print roller is
dirty.
Clean the thermal head and the print
roller.
Low print density
Increase the print density level.
Paper is not feeding
normally.
Paper jam
◼ Switch the printer off.
◼ Open the cover.
◼ Remove jammed paper.
Vertical print words
missing.
Thermal head or print roller is
dirty.
Clean the thermal head and the print
roller.
Paper jam
Wrong paper feeding
◼ Remove jammed paper. See
“Removing jammed paper”.
◼ Insert paper correctly.
15.4. Cutting problems
Problem
Probable reason
Solution
Cutter is jammed.
Cutter abrasion
Replace the cutter.
Paper scraps
Clean the paper scraps on the
transmission system.
Insufficient cutting.
Cutter edge abrasion
Replace the cutter.
Paper is too thick.
Use thinner paper.