Operating Instructions Highspeed Thermal Transfer Printer Item No.
Contents Contents ...................................................................................................................................................... 2 1. Introduction ................................................................................................................................... 4 2. Intended use .................................................................................................................................. 4 3. Delivery contents......................
16.2. Adding new printers ......................................................................................................... 24 16.3. Configuring advanced settings ......................................................................................... 24 16.4. Configuring the buzzer ..................................................................................................... 25 16.5. Adding your company logo to the receipt head ..............................................................
1. Introduction Dear customer, Thank you for purchasing this product. If there are any technical questions, please contact: www.conrad.com/contact. 2. Intended use The product is a thermal transfer printer. The product is intended for indoor use only. Do not use it outdoors. Contact with moisture must be avoided under all circumstances. If you use the product for purposes other than those described, the product may be damaged.
3. Delivery contents ◼ Printer ◼ USB memory stick ◼ Power adaptor ◼ Paper roll ◼ Mains cable ◼ Quick start guide ◼ USB cable (USB-A to USB-B) ◼ Operating instructions ◼ Serial cable ◼ Cable fastener 4. Latest product information Download the latest product information at www.conrad.com/downloads or scan the QR code shown. Follow the instructions on the website. 5. Developer documentation Download developer documentation from www.conrad.com/downloads.
. Spare parts 6.1. Thermal paper and thermal labels Paper type Standard thermal paper Paper width ◼ 79.5 +/- 0.5 mm ◼ 57.5 +/- 0.5 mm (with 25.4 mm spacer) Paper roll diameter max. 83 mm Paper thickness 0.056 - 0.1 mm 7. Description of symbols The following symbols are on the product/appliance or are used in the text: Read the operating instructions carefully. The symbol warns of hazards that can lead to personal injury.
8. Safety instructions Read the assembly instructions carefully and especially observe the safety information. If you do not follow the safety instructions and information on proper handling, we assume no liability for any resulting personal injury or damage to property. Such cases will invalidate the warranty/guarantee 8.1. General ◼ The product is not a toy. Keep it out of the reach of children and pets. ◼ Do not leave packaging material lying around carelessly.
◼ Consult an expert when in doubt about the operation, safety or connection of the product. ◼ If it is no longer possible to operate the product safely, take it out of operation and protect it from any accidental use. DO NOT attempt to repair the product yourself. Safe operation can no longer be guaranteed if the product: o is visibly damaged, o is no longer working properly, o has been stored for extended periods in poor ambient conditions or o has been subjected to any serious transport-related stresses.
8.7. Repairs ◼ Repairs require specialist knowledge. Contact a professional to have the printer repaired. ◼ Only use original spare parts to repair the printer.
9. Product overview 9.1.
9.2.
10. Technical data Item Printing parameter Interface Parameter Printing method Direct thermal line printing Resolution Default 203 dpi, 180 dpi can be emulated Printing width 72 mm (576 dots） Printing speed Max.
Item Parameter Emulation ESC/POS Condition Reliability Dimensions (W x D x H） Driver Operating 0 to +40 °C / 20 – 85 % rH Storage -20 to +70 °C / 5 – 95 % rH TPH Life 150 km Cutter Life 2,000,000 times 145 x 197 x 146 mm Windows (POSReady/Win11/Win10/Win8/Win7/Vista/ XP/2000), Linux CUPS, JavaPOS, OPOS.
11. Setting up 11.1. Placing the printer Place the printer in a location that satisfies the following requirements: ◼ The surface is flat and steady. ◼ The surface is insensitive to rubber. The rubber feet can leave marks. ◼ The inclination angle with respect to the paper feed slot will not exceed ±10° after placement. ◼ No sources of water are or will be nearby. ◼ The location is and will be free from vibrations and shocks. 11.2.
11.5. Installing paper Notes: ◼ Use the recommended thermal paper type. ◼ Do not touch the surface of thermal paper with fingers, fingernails or objects to prevent colour fading. ◼ Store paper in a dark, cool and dry place to prevent paper degradation. About the paper guide: Use the paper guide to match different paper widths. There are two (2x) paper guide slots inside the paper compartment to match different paper widths: 80 mm and 58 mm. Always install the paper guide, do not remove it.
Step 1 Step 2 Push the release button and open the (If you replace paper) Clean the print head cover. before installing a new paper roll. Follow the instructions in “Cleaning the thermal print head”. Step 3 Step 4 Install the paper roll. Pull out some paper then close and lock the cover. Tear off the excess paper. Mind cutting edge! 1. Set the paper guide to match the paper width. 2. Turn the paper roll so that the thermo-sensitive layer is facing down. 3.
12. Basic operation 12.1. Powering on and off 1. To power on, move the power switch to position 1. > The indicator Power lights up. > The buzzer emits a short buzz. 2. To power off, move the power switch to position 0. NOTICE: Do not unplug the power cable if the printer is powered on to prevent product damage. Move the power switch to position 0 before unplugging. 13. Printing 13.1. Feeding paper out Prerequisites: > The cover is closed. ◼ Press the button Feed to feed out a small amount of paper.
14. Interfaces 14.1. USB interface PIN Signal name 1 VBUS 2 D- 3 D+ 4 GND 14.2. Cash drawer PIN Signal name 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer 2 6 GND Electrical characteristics: ◼ Driving voltage：24 V/DC ◼ Driving current：max. 0.8 A (in 510 ms) ◼ Drawer check signal “L” = 0 - 0.5 V; “H” = 3- 5 V 14.3. Power connector PIN Signal name 1 +24V 2 GND 3 N.C SHELL F.
14.4. Serial interface PIN Note: The interface is compatible with standard RS232 components. Signal name 1 - 2 TXD 3 RXD 4 - 5 GND 6 RTS 7 CTS 8 RTS 9 - 14.5. Ethernet Interface PIN Note: Always use standard RJ45 components.
15. Troubleshooting This chapter provides information on some common problems you may encounter and how to solve them. 15.1. Printer does not work Problem Probable reason Solution Printer does not work. Printer has no power. Connect to the power supply. LED is off. Printer is off. Turn on the printer. 15.2. LED Indications / Beeper Indicator lights Beeper Cause Solution Power Error Paper On On On Short-long-short-… Cover is open. Close the cover.
15.3. Printing problems Problem Probable reason Solution Coloured stripe in the paper. Paper is near end. Replace paper. Blurred printing or spot Paper is loaded incorrectly. Incompatible paper type Reload the paper roll. Use recommended thermal paper. Thermal head or print roller is Clean the thermal head and the print dirty. roller. Paper is not feeding normally. Low print density Increase the print density level. Paper jam ◼ Switch the printer off. ◼ Open the cover. ◼ Remove jammed paper.
15.6. Removing jammed paper 1. Move the power switch to position 0 to switch the printer off. 2. Let the printer cool down to room temperature. 3. Open the cover. 4. Carefully remove the jammed paper. 15.7. Resolving cutter jams You are able to open the cover: 1. Move the power switch to position 0 to switch the printer off. 2. Let the printer cool down to room temperature. 3. Open the cover. 4. Carefully remove the jammed paper. You are not able to open the cover: 1.
16. Configuring printer with Windows® Label Printer Utility With the Windows® “Label Printer Utility” you can configure parameters of new and existing printers. 16.1. Getting started 1. Download the application HPRTUtilityForPOS from www.conrad.com/downloads to your computer. 2. Open the application HPRTUtilityForPOS.
16.2. Adding new printers 1. Connect the printer to the computer/POS system. 2. Switch the printer on. 3. Open the application HPRTUtilityForPOS. 4. Click Add Printer. 5. Select the printer model and connection type. 6. Click Connect Test to test the printer connection. ➔ A pop-up will inform the connection status. 7. On the main page, click Print Test Text to print a test label. Follow the on-screen instructions. Next step: Configure the printer. 16.3.
16.4. Configuring the buzzer Prerequisites: > Printer is connected to computer/POS system. 1. Open the application HPRTUtilityForPOS. 2. On the main page, select the printer you want to configure from the printer list. 3. Click Function Setting to open the printer settings. 4. Configure the buzzer. 16.5. Adding your company logo to the receipt head Load your company logo into the printer’s memory and have the printer add it to the receipt head. Prerequisites: > Printer is connected to computer/POS system.
17. Cleaning and care Adhesives and coatings of the media can transfer onto the printer parts, which can lead to accumulation of dust and debris. Regular cleaning helps to maintain print quality and prevents breakdowns. 17.1. Cleaning the housing Important: ◼ Do not use aggressive cleaning agents, rubbing alcohol or other chemical solutions. They damage the housing and can cause the product to malfunction. ◼ Do not immerse the product in water. 1.
17.3. Cleaning the thermal print head Clean the print head with methanol or isopropyl alcohol and a cotton bud. Important: ◼ Do not touch the print head with your finger or hand to prevent damage. ◼ Perform the cleaning process each time the paper roll is replaced to prevent print quality deterioration. CAUTION Hot print head can cause burns. Let printer cool down before opening. 1. Move the power switch to position 0 to switch the printer off. 2. Disconnect the printer from the power supply. 3.
18. Disposal This symbol must appear on any electrical and electronic equipment placed on the EU market. This symbol indicates that this device should not be disposed of as unsorted municipal waste at the end of its service life. Owners of WEEE (Waste from Electrical and Electronic Equipment) shall dispose of it separately from unsorted municipal waste.
This is a publication by Conrad Electronic SE, Klaus-Conrad-Str. 1, D-92240 Hirschau (www.conrad.com). All rights in- cluding translation reserved. Reproduction by any method, e.g. photocopy, microfilming, or the capture in electronic data processing systems require the prior written approval by the editor. Reprinting, also in part, is prohibited. This publication represents the technical status at the time of printing. Copyright 2023 by Conrad Electronic SE.
