User manual

77
IV-3. Troubleshooting
If you are experiencing problems with your wireless extender, please refer to this
troubleshooting guide before contacting your dealer of purchase for help.
Scenario
Solution
I can’t log onto the
browser-based
configuration interface.
a. Please check that the extender is correctly inserted into a
power socket and check the LEDs on the front panel. If the
extender is initializing after being switched off or restarted,
wait for 2 minutes and try again.
b. Make sure you are using the full, correct URL:
http://renkforce.setup
c. If you are using a MAC or IP address filter, try to connect the
wireless extender using a different computer.
d. Set your computer to obtain an IP address automatically
(DHCP), and see if your computer can obtain an IP address.
e. Ensure that all other Wi-Fi/Ethernet adapters are disabled or
disconnected.
f. Password is case-sensitive. Make sure the “Caps Lock” light
is not illuminated.
g. b. If you do not know your password, restore the device to
factory settings.
I can’t establish a
connection to my
wireless extender.
a. If encryption is enabled, please re-check WEP or WPA
passphrase settings on your wireless client. The password
is case-sensitive. Make sure the “Caps Lock” light is not
illuminated.
b. Try moving closer to the wireless extender.
c. Switch off the extender and switch it back on after 10
seconds.
d. Please check that the extender is correctly inserted into a
power socket and check the LEDs on the front panel.
File downloads are very
slow or frequently
interrupted.
a. Reset the wireless extender
b. Try again later. Your local network may be experiencing
technical difficulties or very high usage.
c. Change channel number.
The wireless extender is
extremely hot.
a. It is normal for the wireless extender to heat up during
frequent use. If you can safely place your hand on the
wireless extender, the temperature of the device is at a
normal level.
b. If you smell burning or see smoke coming from wireless
extender then disconnect the extender immediately, as far