User manual
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14. Troubleshooting
By purchasing the RGB moving head, you have acquired a product designed to the state of the art and
operationally reliable. Nevertheless, problems or errors may occur. Therefore, we would like to describe
how to eliminate possible errors here:
Always observe the safety information!
No function after the device has been switched on:
• The mains plug is not plugged into the socket correctly.
• The mains cable is not connected to the device mains connection correctly.
• The mains socket is not supplied with current.
There is no reaction to DMX commands:
• The blackout mode is activated at the DMX controller.
• The DMX address is set wrongly.
• The connection between the DMX controller and the light eect is interrupted.
• The DMX line is too long or subject to interference. Use a special DMX high frequency line. Try placing
the DMX line away from the interference source.
• The polarity of the DMX connections to the DMX controller and light eects are dierent.
• If possible, try another DMX controller.
The music control does not work:
• Music control is not activated.
• A DMX signal is pending at the DMX input. When using the sound-to-light control, no DMX signal must
be pending at the DMX input of the device.
• Music playback volume is set too low. Try upping the volume.
• Test the function of the installed microphone by tapping a finger on the housing. The sound to light con
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trol should react to these impulses.